General

In an industry that is constantly moving and is relentless towards laggards, it's crucial to be up to date with the latest evolutions in the business. At PSFK's annual Retail Innovation Week, experts talk about key trends that will shape the future. We selected a few highlights, focusing on the fastest growing trend of the moment: e-commerce.

Retailers in Belgium's neighbouring countries are getting the prospect of the ease of Covid restrictions: in the Netherlands, stores are allowed to welcome customers by appointment from 3 March. In the UK, all stores may be able to reopen normally on 12 April. 

Stores have become an indispensable part of the omnichannel strategy in times of Covid: it is a place where parcels get prepared, sent or collected from. Deloitte believes this trend will continue. But how can it be done more efficiently?

AliExpress will abide by European consumer regulations. Consumers will be informed better about their rights like the legal time frame for returning bought goods, and they will be able to fall back on the European warranty regulations.

Ray-Ban manufacturer EssilorLuxottica proposed to the European Commission to sell off branches in three member states of the EU. The eyewear giant thus hopes to gain permission to take over GrandVision.

The British Treasury is exploring the possibility of an online sales tax as the Covid-19 crisis accelerates the deterioration of traditional high streets across the country. The idea is not new, just controversial. 

The change at the top of Amazon has far-reaching consequences for the future of the e-commerce giant. Under Andy Jassy, Amazon's cloud services grew into the group's primary profit generator. And the importance of that division will only increase.