RetailDetail E-Commerce Congress

RetailDetail E-Commerce Congress

06-05-2021 10:00 - 06-05-2021 12:30

Digital Only event

RetailDetail E-Commerce Congress 2021


The lockdowns have accelerated e-commerce growth. Retailers had to adapt fast, consumers made the change. How mature is the market today? This congress presents inspiring cases.   


If the registration module below doesn't work, please click here to order your tickets.




  • 10u00 – 10u05: Reception

  • 10u05 – 10u30: Presentation Koen Wilssens (Runner's Lab) 

  • 10u30 – 10u35: Q&A

  • 10u35 – 11u00: Presentation Barbara Thomas (Klarna)

  • 11u00 – 11u05: Q&A 

  • 11u05 – 11u15: Break

  • 11u15 – 11u40: Presentation Luka Sabbe en Anh Khoa Nguyen (The House of Marketing) 

  • 11u40 – 11u45: Q&A 

  • 11u45 – 12u10: Presentation Nathalie Wittock en Jorren Wiame (Deloitte) 

  • 12u10 – 12u15: Q&A


Koen Wilssens - CEO & Owner - Runner's Lab
Read the interview with Koen (in Dutch) here!




Nathalie Wittock - Senior Manager VAT - Deloitte Legal-Lawyers
Jorren Wiame - Manager VAT - Deloitte Legal-Lawyers

Ready for the new VAT rules on E-Commerce?




Luka Sabbe - Consultant - The House of Marketing
Anh Khoa Nguyen - Head of E-Commerce - The House of Marketing

 How did the Belgian e-commerce market react to the COVID turmoil: key insights

  • Get an accurate view on the Belgian e-commerce market
  • Get surprising insights and practical tips and tricks
  • Discver how to build a long-term e-commerce strategy



Barbara Thomas, Senior Commercial Manager, Klarna
Read the interview with Barbara (in Dutch) here!

How can payment solution Klarna help Belgian retailers to conquer the foreign market?

Since its launch in June 2020, the Klarna's payment solution has taken off in Belgium: more than 16,000 merchants are already offering Klarna payments in the check-out. 
Of course, these 16,000 merchants are not all Belgian players: foreign retailers are very much on board with the Buy Now Pay Later trend, they have understood what Belgian consumers are looking for and are using it to grow in Belgium. 
In the opposite direction, Belgian retailers can also take the step abroad, by opening up their web shop internationally and appealing to potential customers abroad. This presentation will show how Klarna can help them do this and be a true growth partner.


Practical information


  • Both presentation and slides will be in English, unless communicated otherwise.

  • You will receive the link to follow along one day in advance by email.

  • This congress will be recorded and can be viewed up to two weeks after the date.

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