31-01-2019 09:00 - 31-01-2019 05:30
Every year, RetailDetail highlights the prevailing trends in e-commerce and digitisation during an event where retailers can share their best practices with the audience. Thematic supporting programmes and a full main programme will deliver concrete cases of successful omnichannel strategies. The event will be presided by retail professor Gino Van Ossel, author of Omnichannel in Retail and Retail: Beyond The Digital Craze. This year’s theme is ‘From Omnichannel to Optichannel: finding the smart balance between competitive force, customer focus and profitability’. At the end of the day we will be handing out the Omnichannel Award.