{"id":103601,"date":"2024-08-14T16:30:00","date_gmt":"2024-08-14T14:30:00","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=103601"},"modified":"2024-08-19T16:36:56","modified_gmt":"2024-08-19T14:36:56","slug":"la-fraude-aux-retours-explose-que-faire","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/la-fraude-aux-retours-explose-que-faire\/","title":{"rendered":"La fraude aux retours explose : que faire ?"},"content":{"rendered":"\n<p>Neuf d\u00e9taillants sur dix ont connu une augmentation de la fraude aux retours au cours des 12 derniers mois. Pour 100 euros d&rsquo;articles retourn\u00e9s, les commer\u00e7ants perdent plus de 10 euros. Mais peuvent-ils l&rsquo;\u00e9viter ?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le plus grand d\u00e9fi en ligne<\/h2>\n\n\n\n<p>Les clients qui tentent de retourner des articles non \u00e9ligibles (51 %) constituent le type de fraude\/abus de politique le plus courant, suivi par les contestations de qualit\u00e9 (45 %) et le \u00ab wardrobing \u00bb (35 %), qui implique qu&rsquo;un client renvoie un article apr\u00e8s l&rsquo;avoir port\u00e9 ou utilis\u00e9.<\/p>\n\n\n\n<p>Les d\u00e9taillants interrog\u00e9es estiment que la principale raison pour laquelle les consommateurs se livrent \u00e0 la fraude au retour est le climat \u00e9conomique actuel, les clients essayant d&rsquo;abuser des politiques de retour pour am\u00e9liorer leur propre situation financi\u00e8re (55 %). Parmi les autres facteurs, citons l&rsquo;intention de n&rsquo;utiliser les articles que temporairement (37 %) et l&rsquo;insatisfaction quant \u00e0 la qualit\u00e9 du produit (25 %).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quelles sont les mesures \u00e0 prendre ?<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Neuf d\u00e9taillants sur dix ont connu une augmentation de la fraude aux retours au cours des 12 derniers mois. Pour 100 euros d&rsquo;articles retourn\u00e9s, les commer\u00e7ants perdent plus de 10 euros. Mais peuvent-ils l&rsquo;\u00e9viter ?<\/p>\n","protected":false},"author":5,"featured_media":100385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[43],"company":[],"topic":[198,702],"region":[],"class_list":["post-103601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","extra-plus","topic-e-commerce","topic-fraude"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La fraude aux retours explose : que faire ? - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Neuf d\u00e9taillants sur dix ont connu une augmentation de la fraude aux retours au cours des 12 derniers mois. 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