{"id":1074,"date":"2011-11-20T13:07:24","date_gmt":"2011-11-20T13:07:24","guid":{"rendered":"https:\/\/www.retaildetail.be\/m-tail\/linspection-economique-tient-groupon-a-loeil\/"},"modified":"2011-11-20T13:07:24","modified_gmt":"2011-11-20T13:07:24","slug":"linspection-economique-tient-groupon-a-loeil","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/m-tail\/linspection-economique-tient-groupon-a-loeil\/","title":{"rendered":"L\u2019Inspection \u00e9conomique tient Groupon \u00e0 l\u2019\u0153il"},"content":{"rendered":"<h2>\n<\/h2>\n<p><span>\u00a0<\/span><\/p>\n<h2><span>Pratiques d\u00e9loyales <\/span><\/h2>\n<p>De nombreuses plaintes concernent des clients\u00a0 n\u2019ayant pas encore re\u00e7u des bons d\u2019achat d\u00e9j\u00e0 pay\u00e9s. Le service-client de Groupon lui aussi est vis\u00e9 par les plaignants, pour cause de temps d\u2019attente prolong\u00e9 au t\u00e9l\u00e9phone et de non-r\u00e9ponse \u00e0 des mails r\u00e9p\u00e9t\u00e9s. C\u2019est pourquoi l\u2019Inspection \u00e9conomique pr\u00e9pare un dossier contre Groupon pour\u00a0 \u00ab pratiques d\u00e9loyales envers le consommateur \u00bb, qui sera vraisemblablement transmis au Parquet.<\/p>\n<p>\nEn r\u00e9action Pieter-Jan Van De Pitte, patron de Groupon Benelux, ne d\u00e9ment pas les chiffres, mais les relativise : \u00ab Nous concluons quotidiennement des milliers de ventes. Que repr\u00e9sentent alors quatre-vingts plaintes ? Notre politique d\u2019entreprise est claire, si le deal ne convient pas, le client sera rembours\u00e9. \u00bb Selon l\u2019 Inspection \u00e9conomique c\u2019est loin d\u2019\u00eatre le cas et Test-Achat lui aussi estime que le site trop souvent rejette toute responsabilit\u00e9 en cas de plaintes.<\/p>\n<h2>Plaintes officielles des agences de voyage<\/h2>\n<p>Il y a \u00e0 peine un mois Groupon a \u00e9t\u00e9 accus\u00e9\u00a0 par VVR, l&rsquo;Association flamande des agences de voyage. L\u2019association avait introduit une plainte aupr\u00e8s de l\u2019Inspection \u00e9conomique contre une action de Groupon qui proposait des vouchers \u00e0 un prix hors taxes d\u2019a\u00e9roport, suppl\u00e9ments carburants et autres extras. \u00ab Infraction flagrante \u00e0 la loi en mati\u00e8re de pratiques commerciales \u00bb.<\/p>\n<p>\nEt les agences de voyage n\u2019en \u00e9taient pas \u00e0 leur premi\u00e8re plainte contre Groupon. En effet en juillet dernier VVR a gagn\u00e9 un proc\u00e8s en premi\u00e8re instance contre Groupon, qui proposait sur son site des voyages sans disposer des licences n\u00e9cessaires.<\/p>\n<p>\n\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><em>Traduit par Marie-No\u00eblle Masure<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Pratiques d\u00e9loyales De nombreuses plaintes concernent des clients\u00a0 n\u2019ayant pas encore re\u00e7u des bons d\u2019achat d\u00e9j\u00e0 pay\u00e9s. Le service-client de Groupon lui aussi est vis\u00e9 par les plaignants, pour cause de temps d\u2019attente prolong\u00e9 au t\u00e9l\u00e9phone et de non-r\u00e9ponse \u00e0 des mails r\u00e9p\u00e9t\u00e9s. C\u2019est pourquoi l\u2019Inspection \u00e9conomique pr\u00e9pare un dossier contre Groupon pour\u00a0 \u00ab [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-1074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-m-tail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019Inspection \u00e9conomique tient Groupon \u00e0 l\u2019\u0153il - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/m-tail\/linspection-economique-tient-groupon-a-loeil\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019Inspection \u00e9conomique tient Groupon \u00e0 l\u2019\u0153il - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"\u00a0 Pratiques d\u00e9loyales De nombreuses plaintes concernent des clients\u00a0 n\u2019ayant pas encore re\u00e7u des bons d\u2019achat d\u00e9j\u00e0 pay\u00e9s. Le service-client de Groupon lui aussi est vis\u00e9 par les plaignants, pour cause de temps d\u2019attente prolong\u00e9 au t\u00e9l\u00e9phone et de non-r\u00e9ponse \u00e0 des mails r\u00e9p\u00e9t\u00e9s. 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