{"id":117996,"date":"2025-05-05T15:36:44","date_gmt":"2025-05-05T13:36:44","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=117996"},"modified":"2025-05-05T15:36:45","modified_gmt":"2025-05-05T13:36:45","slug":"rembourser-les-retours-plus-rapidement-visa-a-la-solution","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/rembourser-les-retours-plus-rapidement-visa-a-la-solution\/","title":{"rendered":"Rembourser les retours plus rapidement ? Visa a la solution"},"content":{"rendered":"\n

\u00c0 l’\u00e8re des transactions d’achat instantan\u00e9es, les consommateurs s’attendent \u00e0 ce que les remboursements li\u00e9s aux retours d\u2019articles soient trait\u00e9s rapidement. Cependant, ce processus peut souvent prendre plusieurs jours, voire plusieurs semaines. La solution Visa Direct aide les commer\u00e7ants \u00e0 am\u00e9liorer leurs relations avec leurs clients en proposant des remboursements instantan\u00e9s.<\/p>\n\n\n\n

Remboursements instantan\u00e9s<\/h2>\n\n\n\n

En tant que consommateurs, nous avons tous v\u00e9cu cette situation : nous effectuons un achat avec de grandes attentes et, pour une raison ou une autre, nous d\u00e9cidons de retourner l’article. Le vendeur accepte de le reprendre, nous renvoyons l’article – par la poste ou en personne – et nous attendons que l’argent r\u00e9apparaisse sur notre compte\u2026 et attendons\u2026 et attendons. Souvent, cela peut prendre des jours, voire des semaines. Pendant ce temps, nous v\u00e9rifions notre compte, nous contactons le vendeur \u00e0 plusieurs reprises et nous nous demandons quand le remboursement sera enfin effectu\u00e9.<\/p>\n\n\n\n

\u00c0 une \u00e9poque o\u00f9 les transactions d’achat sont faciles et presque instantan\u00e9es, pourquoi les remboursements ne pourraient-ils pas \u00eatre aussi rapides ? C’est d\u00e9sormais possible gr\u00e2ce \u00e0 Visa Direct Faster Refunds. Cette solution permet d’envoyer les remboursements \u00e0 l’acheteur d\u00e8s que le commer\u00e7ant accepte le retour. La solution peut \u00e9galement prendre en charge les retours partiels, par exemple, lorsqu’un client ach\u00e8te dix articles mais n’en retourne que deux.<\/p>\n\n\n\n

Am\u00e9liorer la perception<\/h2>\n\n\n\n

Des remboursements plus rapides sont avantageux pour tous les acteurs de l’\u00e9cosyst\u00e8me des paiements. Les commer\u00e7ants et les prestataires de services de paiement qui offrent ce service \u00e0 valeur ajout\u00e9e cr\u00e9ent de meilleures exp\u00e9riences acheteur-vendeur et des relations plus solides avec leurs clients. Une nouvelle \u00e9tude IPSOS parrain\u00e9e par Visa dans cinq pays montre qu’en moyenne, 87 % des personnes interrog\u00e9es ont d\u00e9clar\u00e9 que l’option d’un remboursement instantan\u00e9 am\u00e9liorerait consid\u00e9rablement ou quelque peu leur perception d’un commer\u00e7ant. En outre, environ 80 % des personnes interrog\u00e9es ont d\u00e9clar\u00e9 qu’elles seraient beaucoup plus ou l\u00e9g\u00e8rement plus enclines \u00e0 faire des achats aupr\u00e8s d’un commer\u00e7ant offrant ce type de service.<\/p>\n\n\n\n

Fonctionnement de Visa Direct Faster Refunds<\/h2>\n\n\n\n

Pourquoi les commer\u00e7ants ont-ils int\u00e9r\u00eat \u00e0 offrir cette solution ? Marianna Janssen, directrice du d\u00e9veloppement commercial de Visa Direct, pr\u00e9sentera les avantages et le fonctionnement de cette solution lors du congr\u00e8s RetailDetail, le 8 mai \u00e0 Anvers. Parmi les autres intervenants de cette \u00e9dition Fashion & Lifestyle, citons e5, Inno, Marie M\u00e9ro, Zeeman et le fondateur de RetailDetail, Jorg Snoeck. Cliquez sur le bouton ci-dessous pour plus d’informations sur le programme et pour r\u00e9server vos billets.<\/p>\n\n\n\n

\n
Je participerai au congr\u00e8s RetailDetail le 8 mai<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c0 l’\u00e8re des transactions d’achat instantan\u00e9es, les consommateurs s’attendent \u00e0 ce que les remboursements li\u00e9s aux retours d\u2019articles soient trait\u00e9s rapidement. Cependant, ce processus peut souvent prendre plusieurs jours, voire plusieurs semaines. La solution Visa Direct aide les commer\u00e7ants \u00e0 am\u00e9liorer leurs relations avec leurs clients en proposant des remboursements instantan\u00e9s.<\/p>\n","protected":false},"author":3,"featured_media":117993,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[195],"region":[],"class_list":["post-117996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","topic-retaildetail-congress"],"acf":[],"yoast_head":"\nRembourser les retours plus rapidement ? 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