{"id":129093,"date":"2025-09-22T11:55:43","date_gmt":"2025-09-22T09:55:43","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=129093"},"modified":"2025-09-22T11:55:45","modified_gmt":"2025-09-22T09:55:45","slug":"krefel-rassure-ses-clients-avec-son-service-avant-vente","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/krefel-rassure-ses-clients-avec-son-service-avant-vente\/","title":{"rendered":"Kr\u00ebfel rassure ses clients avec son \u00ab service avant-vente \u00bb"},"content":{"rendered":"\n

Dans une campagne remarquable, Kr\u00ebfel <\/strong>r\u00e9agit aux informations n\u00e9gatives publi\u00e9es ces derni\u00e8res semaines. La cha\u00eene d’\u00e9lectrom\u00e9nager souhaite rassurer ses clients quant au respect des garanties, des livraisons et du service.<\/p>\n\n\n\n

\u00ab Kr\u00ebfel reste \u00e0 vos c\u00f4t\u00e9s \u00bb<\/h2>\n\n\n\n

\u00ab \u00c7a va fermer Kr\u00ebfel ? \u00bb : tel est le titre des annonces publi\u00e9es en pleine page dans les journaux du week-end dernier et dans un mailing adress\u00e9 aux clients. \u00ab Rassurez-vous, la r\u00e9ponse est NON \u00bb, poursuit l’annonce. Le d\u00e9taillant r\u00e9agit ainsi aux informations publi\u00e9es ces derni\u00e8res semaines et ces derniers mois : non seulement l’entreprise a d\u00e9cid\u00e9 au d\u00e9but de l’ann\u00e9e de fermer quatre magasins<\/a>, mais des articles ont \u00e9galement \u00e9t\u00e9 publi\u00e9s sur ses r\u00e9sultats financiers d\u00e9ficitaires et sur l’arriv\u00e9e d’un nouveau PDG<\/a>, Vincent Nolf, charg\u00e9 de redresser la cha\u00eene d’\u00e9lectrom\u00e9nager.<\/p>\n\n\n\n

La publicit\u00e9 fait explicitement r\u00e9f\u00e9rence \u00e0 ces \u00e9v\u00e9nements : \u00ab Ces derniers mois, vous avez appris que fermions quelques magasins. Cela a pu semer le doute. Nous voulons \u00eatre tr\u00e8s clairs Kr\u00ebfel reste \u00e0 vos c\u00f4t\u00e9s, partout en Belgique. \u00bb<\/p>\n\n\n\n

Pour rassurer ses clients, le d\u00e9taillant lance d\u00e9sormais le \u00ab Service avant-vente \u00bb : \u00ab Un espace d\u2019\u00e9coute transparent qui r\u00e9pond gratuitement, rapidement et simplement \u00e0 toutes les questions que vous vous posez. Le but ? Vous rassurer. Vous rassurer et vous r\u00e9affirmer que toutes nos garanties sont respect\u00e9es, que toutes nos livraisons sont assur\u00e9es et que notre service apr\u00e8s-vente est toujours l\u00e0 pour vous satisfaire. Depuis 67 ans, Kr\u00ebfel est \u00e0 votre service. Pendant, apr\u00e8s et dor\u00e9navant, avant votre achat. Soyez rassur\u00e9.e avant d\u2019acheter dans nos 69 magasins ou en ligne, en appelant d’abord notre Service avant-vente au 02 255 00 55, du lundi au samedi de 10h \u00e0 18h. \u00bb<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Dans une campagne remarquable, Kr\u00ebfel r\u00e9agit aux informations n\u00e9gatives publi\u00e9es ces derni\u00e8res semaines. 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