{"id":131614,"date":"2025-10-15T11:18:15","date_gmt":"2025-10-15T09:18:15","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=131614"},"modified":"2025-10-15T11:18:17","modified_gmt":"2025-10-15T09:18:17","slug":"trois-belges-sur-quatre-achetent-en-ligne-mais-les-plaintes-augmentent","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/trois-belges-sur-quatre-achetent-en-ligne-mais-les-plaintes-augmentent\/","title":{"rendered":"Trois Belges sur quatre ach\u00e8tent en ligne, mais les plaintes augmentent"},"content":{"rendered":"\n<p>En 2024, trois quarts des Belges ont effectu\u00e9 au moins un achat en ligne. Bien que ce chiffre soit sup\u00e9rieur \u00e0 la moyenne europ\u00e9enne, la Belgique reste \u00e0 la tra\u00eene par rapport aux pays voisins. La liste des plaintes concernant des boutiques en ligne trompeuses ou frauduleuses ne cesse \u00e9galement de s&rsquo;allonger.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De la marge de croissance<\/h2>\n\n\n\n<p>Le commerce \u00e9lectronique est solidement ancr\u00e9 dans la vie des consommateurs belges. Les v\u00eatements, les chaussures et les accessoires restent les achats en ligne les plus populaires, faits par 46,7 % des consommateurs. Les abonnements \u00e0 des services de streaming pour les films, les s\u00e9ries et le sport suivent avec 33,8 %, tandis que les billets pour des spectacles (26,8 %) et le streaming musical (26,7 %) compl\u00e8tent le top 4.<\/p>\n\n\n\n<p>Avec 76 %, la Belgique d\u00e9passe ainsi la moyenne europ\u00e9enne de 71,8 %, selon <a href=\"https:\/\/news.economie.fgov.be\/255266-driekwart-van-de-belgen-shopt-online\/\">le Belgian Digital Economy Overview du SPF \u00c9conomie<\/a>. La Belgique reste toutefois \u00e0 la tra\u00eene par rapport \u00e0 ses voisins tels que les Pays-Bas (94 % de la population ach\u00e8te en ligne) et la France et le Luxembourg (plus de 80 %). \u00c9tant donn\u00e9 que pr\u00e8s de 95 % des m\u00e9nages disposent d&rsquo;une connexion Internet, le potentiel de croissance reste important. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des milliers de plaintes<\/h2>\n\n\n\n<p>Parall\u00e8lement \u00e0 la croissance du commerce en ligne, le nombre de plaintes d\u00e9pos\u00e9es par les consommateurs reste \u00e9lev\u00e9. En 2024, l&rsquo;Inspection \u00e9conomique a enregistr\u00e9 6 463 plaintes concernant de fausses boutiques en ligne, soit plus d&rsquo;un cinqui\u00e8me du total. En outre, 2 436 plaintes ont \u00e9t\u00e9 d\u00e9pos\u00e9es pour des commandes non livr\u00e9es.<\/p>\n\n\n\n<p>Les plaintes portent souvent sur des livraisons tardives, des produits erron\u00e9s ou de qualit\u00e9 inf\u00e9rieure et l&rsquo;absence de r\u00e9ponse aux questions concernant la garantie ou le remboursement. Le vol d&rsquo;identit\u00e9 et de sites web est \u00e9galement en augmentation : les fraudeurs copient les sites web des commer\u00e7ants belges en apportant des modifications \u00e0 peine perceptibles \u00e0 l&rsquo;URL et en utilisant abusivement les logos et les coordonn\u00e9es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00ab Il est temps d&rsquo;agir \u00bb<\/h2>\n\n\n\n<p>Le ministre de l&rsquo;\u00c9conomie David Clarinval y voit \u00e0 la fois des opportunit\u00e9s et des risques. \u00ab Il est encourageant de constater que de plus en plus de Belges font leurs achats en ligne, ce qui cr\u00e9e de nouvelles opportunit\u00e9s pour nos entreprises et notre \u00e9conomie \u00bb, d\u00e9clare-t-il. \u00ab Cependant, il est temps d\u2019agir pour mieux cadrer l\u2019e-commerce pour pr\u00e9server nos emplois et prot\u00e9ger nos entreprises contre la concurrence d\u00e9loyale. \u00bb Clarinval plaide notamment en faveur d&rsquo;une <a href=\"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/regering-wil-twee-euro-taks-op-chinese-pakketjes\/\">taxe de deux euros par colis d&rsquo;une valeur inf\u00e9rieure \u00e0 150 euros<\/a>.<\/p>\n\n\n\n<p>La ministre de la Num\u00e9risation, Vanessa Matz, annonce que le gouvernement renforcera les contr\u00f4les sur les produits import\u00e9s et utilisera l&rsquo;intelligence artificielle pour d\u00e9tecter les boutiques en ligne suspectes. Les consommateurs sont d\u00e9j\u00e0 invit\u00e9s \u00e0 signaler les sites frauduleux via ConsumerConnect.be. L&rsquo;Inspection \u00e9conomique pourra ainsi les mettre hors ligne.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En 2024, trois quarts des Belges ont effectu\u00e9 au moins un achat en ligne. Bien que ce chiffre soit sup\u00e9rieur \u00e0 la moyenne europ\u00e9enne, la Belgique reste \u00e0 la tra\u00eene par rapport \u00e0 ses pays voisins. La liste des plaintes concernant des boutiques en ligne trompeuses ou frauduleuses s&rsquo;allonge \u00e9galement.<\/p>\n","protected":false},"author":5,"featured_media":131615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15,25],"tags":[],"people":[],"extra":[43],"company":[],"topic":[198],"region":[90],"class_list":["post-131614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-algemeen","category-general","extra-plus","topic-e-commerce","region-belgie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trois Belges sur quatre ach\u00e8tent en ligne, mais les plaintes augmentent - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"En 2024, trois quarts des Belges ont effectu\u00e9 au moins un achat en ligne. 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