{"id":132625,"date":"2025-10-24T14:20:05","date_gmt":"2025-10-24T12:20:05","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=132625"},"modified":"2025-10-24T14:20:06","modified_gmt":"2025-10-24T12:20:06","slug":"delhaize-condamne-a-une-amende-pour-avoir-facture-indument-des-produits-fantomes","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/food\/delhaize-condamne-a-une-amende-pour-avoir-facture-indument-des-produits-fantomes\/","title":{"rendered":"Delhaize condamn\u00e9 \u00e0 une amende pour avoir factur\u00e9 ind\u00fbment des \u00ab produits fant\u00f4mes \u00bb"},"content":{"rendered":"\n

Delhaize<\/strong> s’est vu infliger une sanction financi\u00e8re \u00ab substantielle \u00bb par l’Inspection \u00e9conomique parce que, suite \u00e0 un probl\u00e8me logiciel, le d\u00e9taillant a factur\u00e9 des produits que les clients n’avaient pas achet\u00e9s.<\/p>\n\n\n\n

Une mise \u00e0 jour logicielle a mal tourn\u00e9<\/h2>\n\n\n\n

En avril dernier, des clients de Delhaize ont signal\u00e9 \u00e0 l’\u00e9mission de consommateurs WinWin de VRT Radio 2 qu’ils voyaient appara\u00eetre sur leur ticket de caisse des \u00ab produits fant\u00f4mes \u00bb qu’ils n’avaient pas achet\u00e9s, mais qu’ils avaient n\u00e9anmoins pay\u00e9s. Le probl\u00e8me se produisait lors du scan d’une dizaine de produits de marques telles que Unox, Dr. Oetker, Zwan et Ecover, dont l’emballage comportait, outre le code-barres, un code datamatrix (une sorte de code QR). Une mise \u00e0 jour logicielle en \u00e9tait la cause<\/a>.<\/p>\n\n\n\n

Ce probl\u00e8me a depuis longtemps \u00e9t\u00e9 r\u00e9solu, mais l’Inspection \u00e9conomique a ouvert une enqu\u00eate et inflige d\u00e9sormais une sanction financi\u00e8re \u00e0 Delhaize<\/a>, rapporte VRT NWS. Delhaize confirme la nouvelle, mais ne pr\u00e9cise pas le montant de l’amende. \u00ab Il s’agit d’un montant substantiel \u00bb, d\u00e9clare le porte-parole Roel Dekelver. Le d\u00e9taillant accepte la sanction : \u00ab Nous accordons une grande importance \u00e0 la confiance de nos clients ainsi qu’\u00e0 l’exactitude et \u00e0 la transparence de nos prix. Delhaize a donc travaill\u00e9 d’arrache-pied, en collaboration avec les magasins et les exploitants, pour trouver une solution afin d’\u00e9viter que des erreurs de codes produits ne se reproduisent \u00e0 l’avenir. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"

Delhaize a re\u00e7u une sanction financi\u00e8re \u00ab substantielle \u00bb de la part de l’Inspection \u00e9conomique parce que, en raison d’un probl\u00e8me logiciel, le d\u00e9taillant a factur\u00e9 des produits que les clients n’avaient pas achet\u00e9s. <\/p>\n","protected":false},"author":3,"featured_media":132626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[18,24],"tags":[],"people":[],"extra":[],"company":[196],"topic":[],"region":[226],"class_list":{"0":"post-132625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-food","9":"company-delhaize","10":"region-belgique"},"acf":[],"yoast_head":"\nDelhaize condamn\u00e9 \u00e0 une amende pour avoir factur\u00e9 ind\u00fbment des \u00ab produits fant\u00f4mes \u00bb - 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