{"id":141780,"date":"2026-02-09T13:51:51","date_gmt":"2026-02-09T12:51:51","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=141780"},"modified":"2026-02-09T13:52:00","modified_gmt":"2026-02-09T12:52:00","slug":"chaos-ia-chez-alibaba-le-chatbot-surcharge-cesse-de-fonctionner","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/chaos-ia-chez-alibaba-le-chatbot-surcharge-cesse-de-fonctionner\/","title":{"rendered":"Chaos IA chez Alibaba : chatbot surcharg\u00e9 cesse de fonctionner au moment de pointe"},"content":{"rendered":"\n<p>L&rsquo;ambitieux chatbot IA Qwen d&rsquo;<strong>Alibaba<\/strong> a d\u00fb jeter l&rsquo;\u00e9ponge lors d&rsquo;une promotion pour le Festival du Printemps chinois. Le chatbot n&rsquo;a pas pu faire face \u00e0 l&rsquo;afflux massif de visiteurs et a temporairement cess\u00e9 de distribuer des bons de r\u00e9duction. Une situation embarrassante pour le g\u00e9ant technologique, qui souhaitait justement montrer \u00e0 quel point son IA \u00e9tait d\u00e9j\u00e0 avanc\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Panne technique : \u00ab Trop enthousiaste \u00bb<\/h2>\n\n\n\n<p>Les probl\u00e8mes ont commenc\u00e9 lorsque Alibaba a lanc\u00e9 la semaine derni\u00e8re une promotion permettant aux utilisateurs de commander gratuitement du bubble tea aupr\u00e8s de cha\u00eenes populaires telles que <strong>Heytea <\/strong>et <strong>Luckin Coffee<\/strong> via Qwen, qui aide les utilisateurs \u00e0 faire leurs achats \u00e0 l&rsquo;aide de commandes vocales. Cette promotion s&rsquo;inscrivait dans le cadre d&rsquo;un plan plus vaste de 3 milliards de yuans (environ 430 millions d&rsquo;euros) visant \u00e0 attirer de nouveaux utilisateurs pendant la f\u00eate du Printemps, une p\u00e9riode o\u00f9 les Chinois font traditionnellement leurs achats en ligne en masse. En neuf heures, 10 millions de commandes avaient d\u00e9j\u00e0 \u00e9t\u00e9 pass\u00e9es, un succ\u00e8s sans pr\u00e9c\u00e9dent, mais aussi le d\u00e9but des ennuis.<\/p>\n\n\n\n<p>La demande \u00e9crasante a satur\u00e9 le syst\u00e8me de Qwen. Dimanche, un message est apparu sur le compte Weibo officiel du chatbot, indiquant que le syst\u00e8me \u00ab avait besoin d&rsquo;une pause \u00bb. Les utilisateurs qui tentaient de passer commande recevaient diff\u00e9rents messages d&rsquo;erreur. L&rsquo;une des r\u00e9ponses \u00e9tait la suivante : \u00ab Tout le monde est trop enthousiaste \u00e0 l&rsquo;id\u00e9e de d\u00e9couvrir le shopping IA ! Il y a actuellement trop de participants \u00e0 la \u00ab commande gratuite Qwen \u00bb. Nous travaillons sans rel\u00e2che pour maintenir la campagne en marche. \u00bb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La course aux utilisateurs de l&rsquo;IA<\/h2>\n\n\n\n<p>La promotion d&rsquo;Alibaba n&rsquo;est pas unique. Des concurrents tels que <strong>Tencent <\/strong>(Yuanbao) et <strong>Baidu <\/strong>(Ernie Bot) ont \u00e9galement lanc\u00e9 des campagnes similaires, distribuant des milliards de yuans sous forme d&rsquo;\u00ab enveloppes rouges \u00bb num\u00e9riques, un cadeau traditionnel chinois offert lors de la f\u00eate du Printemps. L&rsquo;objectif est clair : constituer le plus rapidement possible une large base d&rsquo;utilisateurs pour leurs chatbots IA, qui offrent de plus en plus de fonctionnalit\u00e9s, de la r\u00e9servation de billets de train \u00e0 la commande de repas.<\/p>\n\n\n\n<p>La pr\u00e9cipitation avec laquelle les entreprises technologiques chinoises font la promotion de leurs outils d&rsquo;IA est en partie motiv\u00e9e par l&rsquo;\u00e9mergence inattendue de DeepSeek l&rsquo;ann\u00e9e derni\u00e8re. Cette start-up d&rsquo;IA relativement inconnue a alors lanc\u00e9 un puissant mod\u00e8le linguistique qui a surpris les acteurs \u00e9tablis. Depuis lors, des entreprises telles qu&rsquo;Alibaba, Tencent et Baidu tentent d&rsquo;\u00e9viter d&rsquo;\u00eatre \u00e0 nouveau \u00e9clips\u00e9es par un outsider.<\/p>\n\n\n\n<p>La bourse a imm\u00e9diatement sanctionn\u00e9 cette erreur, mais c&rsquo;est aussi une le\u00e7on pr\u00e9cieuse pour d&rsquo;autres retailers et entreprises technologiques du monde entier. Le crash de Qwen nous rappelle que l&rsquo;infrastructure doit \u00e9galement \u00eatre suffisamment robuste lorsqu&rsquo;elle est expos\u00e9e \u00e0 l&rsquo;impr\u00e9visibilit\u00e9 du comportement humain. Si un g\u00e9ant technologique comme Alibaba a d\u00e9j\u00e0 du mal \u00e0 mener \u00e0 bien une action, qu&rsquo;en est-il des acteurs plus modestes ?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le chatbot Qwen, ambitieux projet d&rsquo;IA d&rsquo;Alibaba, a d\u00fb jeter l&rsquo;\u00e9ponge lors d&rsquo;une promotion pour le Festival du printemps chinois. Le chatbot n&rsquo;a pas pu faire face \u00e0 l&rsquo;afflux massif de demandes et a temporairement cess\u00e9 de distribuer des bons de r\u00e9duction. Une situation embarrassante pour le g\u00e9ant technologique, qui souhaitait justement montrer \u00e0 quel point son IA \u00e9tait d\u00e9j\u00e0 avanc\u00e9e.<\/p>\n","protected":false},"author":5,"featured_media":141781,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15,25],"tags":[1467,1531],"people":[],"extra":[43],"company":[209],"topic":[462,488],"region":[210],"class_list":["post-141780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-algemeen","category-general","tag-artificiele-intelligentie","tag-intelligence-artificielle","extra-plus","company-alibaba","topic-innovation","topic-marketing","region-china"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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