{"id":14382,"date":"2016-08-04T12:24:08","date_gmt":"2016-08-04T12:24:08","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/la-liste-ne-mappelez-plus-trop-souvent-negligee-par-les-televendeurs-2\/"},"modified":"2016-08-04T12:24:08","modified_gmt":"2016-08-04T12:24:08","slug":"la-liste-ne-mappelez-plus-trop-souvent-negligee-par-les-televendeurs-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/la-liste-ne-mappelez-plus-trop-souvent-negligee-par-les-televendeurs-2\/","title":{"rendered":"La liste \u2018Ne m\u2019appelez plus\u2019 trop souvent n\u00e9glig\u00e9e par les t\u00e9l\u00e9vendeurs"},"content":{"rendered":"

Selon\u00a0l\u2019Inspection \u00e9conomique,\u00a04 entreprises de t\u00e9l\u00e9marketing sur 10 continuent d\u2019appeler les consommateurs dont le num\u00e9ro de t\u00e9l\u00e9phone figure sur la fameuse liste \u2018Ne m\u2019appelez plus\u2019. Cette liste comprend d\u00e9j\u00e0 pr\u00e8s d\u2019un million de num\u00e9ros.<\/p>\n

<\/p>\n

Pr\u00e8s de 1,5 million d\u2019appels contr\u00f4l\u00e9s<\/h2>\n

Depuis le 1er juillet 2015 quiconque ne souhaite pas \u00eatre contact\u00e9 par des entreprises de t\u00e9l\u00e9marketing peut s\u2019inscrire sur le site web \u2018Ne m\u2019appelez plus\u2019<\/a>. Celui-ci comprend d\u00e9j\u00e0 985.000 num\u00e9ros de t\u00e9l\u00e9phone \u2013 \u00ab un \u00e9norme succ\u00e8s \u00bb, estime le ministre des Consommateurs Kris Peeters (CD&V) \u2013 et les entreprises de t\u00e9l\u00e9marketing sont oblig\u00e9es d\u2019utiliser et de respecter la liste.<\/p>\n

\nEntre le 1er octobre 2015 et le 29 avril 2016 l\u2019Inspection \u00e9conomique du SPF Economie a r\u00e9alis\u00e9 une vaste enqu\u00eate :\u00a0 au total 1.470.368 appels de 70 entreprises actives dans le t\u00e9l\u00e9marketing ont \u00e9t\u00e9 contr\u00f4l\u00e9s. Il s\u2019est av\u00e9r\u00e9 que 28 des 70 entreprises contr\u00f4l\u00e9es \u2013 pas moins de 40% \u2013\u00a0 appelaient encore r\u00e9guli\u00e8rement les personnes inscrites sur la liste \u2018Ne m\u2019appelez plus\u2019.<\/p>\n

\nDe \u2018n\u00e9gligeant\u2019 \u00e0 \u2018d\u00e9lib\u00e9r\u00e9\u2019<\/h2>\n

Heureusement la plupart des infractions ont \u00e9t\u00e9 faites par n\u00e9gligence, nuance le cabinet. En g\u00e9n\u00e9ral l\u2019entreprise utilise la liste \u2018Ne m\u2019appelez plus\u2019, mais n\u2019accorde pas suffisamment ces donn\u00e9es avec sa propre base de donn\u00e9es. Toutefois dans dix cas les contrevenants n\u2019utilisaient pas la fameuse liste et dans sept cas il \u00e9tait question de \u2018pratiques commerciales agressives\u2019, avec des appels non-souhait\u00e9s effectu\u00e9s de mani\u00e8re d\u00e9lib\u00e9r\u00e9e et r\u00e9p\u00e9t\u00e9e.<\/p>\n

\n\u00ab Cette \u00e9tude d\u00e9montre que certaines entreprises sont r\u00e9fractaires \u00bb, d\u00e9clare le ministre Chris Peeters. \u00ab Nous allons sanctionner les contrevenant. 22 entreprises ont \u00e9cop\u00e9 d\u2019une amende administrative et pour une entreprise nous avons m\u00eame entam\u00e9 une proc\u00e9dure pour mettre fin \u00e0 leurs activit\u00e9s. \u00bb<\/p>\n

\nLe ministre ajoute cette mise en garde : \u00ab Nous continuerons d\u2019effectuer de tels contr\u00f4les, pour prot\u00e9ger le consommateur contre les entreprises qui ne respectent pas les r\u00e8gles de la vie priv\u00e9e et les d\u00e9sirs du consommateur. \u00bb<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Selon\u00a0l\u2019Inspection \u00e9conomique,\u00a04 entreprises de t\u00e9l\u00e9marketing sur 10 continuent d\u2019appeler les consommateurs dont le num\u00e9ro de t\u00e9l\u00e9phone figure sur la fameuse liste \u2018Ne m\u2019appelez plus\u2019. Cette liste comprend d\u00e9j\u00e0 pr\u00e8s d\u2019un million de num\u00e9ros. Pr\u00e8s de 1,5 million d\u2019appels contr\u00f4l\u00e9s Depuis le 1er juillet 2015 quiconque ne souhaite pas \u00eatre contact\u00e9 par des entreprises de t\u00e9l\u00e9marketing […]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-14382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"\nLa liste \u2018Ne m\u2019appelez plus\u2019 trop souvent n\u00e9glig\u00e9e par les t\u00e9l\u00e9vendeurs - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Pr\u00e8s d'un million de Belges ne souhaitent plus \u00eatre contact\u00e9s par des t\u00e9l\u00e9vendeurs. 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