{"id":147182,"date":"2026-05-05T10:03:33","date_gmt":"2026-05-05T08:03:33","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=147182"},"modified":"2026-05-05T10:03:54","modified_gmt":"2026-05-05T08:03:54","slug":"albert-heijn-utilise-des-cameras-corporelles-pour-lutter-contre-les-agressions","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/food\/albert-heijn-utilise-des-cameras-corporelles-pour-lutter-contre-les-agressions\/","title":{"rendered":"Albert Heijn utilise des cam\u00e9ras corporelles pour lutter contre les agressions"},"content":{"rendered":"\n

\u00c0 partir de cette semaine, Albert Heijn<\/strong> \u00e9quipe ses agents de s\u00e9curit\u00e9 de cam\u00e9ras corporelles, dans un premier temps dans quatre supermarch\u00e9s de Rotterdam et d’Amsterdam. Le projet pilote est controvers\u00e9, mais selon la cha\u00eene de supermarch\u00e9s, il est in\u00e9vitable en raison de la mont\u00e9e de la violence \u00e0 l’encontre du personnel en magasin.<\/p>\n\n\n\n

Des milliers de signalements par an<\/h2>\n\n\n\n

Selon ses propres dires, Albert Heijn re\u00e7oit chaque ann\u00e9e des milliers de signalements d’employ\u00e9s victimes d’insultes, de menaces ou de violences physiques. Sonja Boelhouwer, directrice des magasins et de la logistique chez Albert Heijn, qualifie la situation de \u00ab tr\u00e8s pr\u00e9occupante \u00bb<\/a> dans le journal AD.<\/p>\n\n\n\n

Les cam\u00e9ras corporelles seront port\u00e9es exclusivement par des agents de s\u00e9curit\u00e9 externes. \u00ab C’est un choix d\u00e9lib\u00e9r\u00e9. C’est leur m\u00e9tier et ils ont \u00e9t\u00e9 form\u00e9s pour cela. Les agents de s\u00e9curit\u00e9 ont \u00e9galement suivi une formation sp\u00e9cifique pour l’utilisation des cam\u00e9ras corporelles \u00bb, explique Boelhouwer. Les cam\u00e9ras ne sont activ\u00e9es qu\u2019en cas d\u2019incident et leur utilisation est explicitement annonc\u00e9e. De plus, gr\u00e2ce \u00e0 un petit \u00e9cran, les fauteurs de troubles peuvent voir ce qui est film\u00e9, ce qui a souvent un effet apaisant.<\/p>\n\n\n\n

\u00c9quilibre entre s\u00e9curit\u00e9 et vie priv\u00e9e<\/h2>\n\n\n\n

L’Autorit\u00e9 n\u00e9erlandaise de protection des donn\u00e9es (AP) met toutefois en garde : \u00ab L’utilisation de cam\u00e9ras corporelles a un impact important sur la vie priv\u00e9e et les libert\u00e9s des clients. Elle ne doit \u00eatre autoris\u00e9e que dans des cas exceptionnels, lorsque la s\u00e9curit\u00e9 des employ\u00e9s ne peut \u00eatre assur\u00e9e par d’autres moyens \u00bb, explique un porte-parole. Albert Heijn souligne que cette mesure s’inscrit dans le cadre des directives de l’AP. Les images sont automatiquement supprim\u00e9es au bout de quatorze jours et ne sont accessibles qu’\u00e0 un groupe restreint de personnes. En cas d’incidents graves, les images peuvent \u00eatre remises \u00e0 la police.<\/p>\n\n\n\n

Si l’essai s’av\u00e8re concluant, Albert Heijn \u00e9tendra le nombre de magasins \u00e9quip\u00e9s de cam\u00e9ras corporelles \u2013 mais uniquement dans les \u00e9tablissements o\u00f9 des agents de s\u00e9curit\u00e9 externes sont pr\u00e9sents. Un choix logique, selon Boelhouwer : \u00ab Les agents de s\u00e9curit\u00e9 sont form\u00e9s pour g\u00e9rer des situations d\u00e9licates. Ils sont en mesure d’utiliser les cam\u00e9ras de mani\u00e8re appropri\u00e9e sans aggraver l’atmosph\u00e8re. \u00bb<\/p>\n\n\n\n

Albert Heijn n\u2019est pas le premier d\u00e9taillant \u00e0 utiliser des cam\u00e9ras corporelles. Le groupe de supermarch\u00e9s Dirk<\/strong> avait d\u00e9j\u00e0 men\u00e9 un essai similaire auparavant. Pourtant, c\u2019est l\u2019initiative d\u2019Albert Heijn qui suscite le plus de controverse, compte tenu de l\u2019envergure et de la notori\u00e9t\u00e9 de l\u2019entreprise. En dehors du secteur alimentaire, H&M<\/strong> a lanc\u00e9 au Royaume-Uni un projet pilote avec des cam\u00e9ras corporelles pour les employ\u00e9s de ses magasins<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c0 partir de cette semaine, Albert Heijn \u00e9quipe ses agents de s\u00e9curit\u00e9 de cam\u00e9ras corporelles, dans un premier temps dans quatre supermarch\u00e9s de Rotterdam et d’Amsterdam. Ce projet pilote est controvers\u00e9, mais selon la cha\u00eene de supermarch\u00e9s, il est in\u00e9vitable en raison de la mont\u00e9e de la violence \u00e0 l’encontre du personnel en magasin.<\/p>\n","protected":false},"author":5,"featured_media":147183,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[18,24],"tags":[],"people":[],"extra":[],"company":[123],"topic":[702,649],"region":[524],"class_list":{"0":"post-147182","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-food","9":"company-albert-heijn","10":"topic-fraude","11":"topic-ressources-humaines","12":"region-pays-bas"},"acf":[],"yoast_head":"\nAlbert Heijn utilise des cam\u00e9ras corporelles pour lutter contre les agressions - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Albert Heijn \u00e9quipe ses agents de s\u00e9curit\u00e9 de cam\u00e9ras corporelles, dans un premier temps dans quatre supermarch\u00e9s. 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