{"id":14868,"date":"2016-09-21T10:32:29","date_gmt":"2016-09-21T10:32:29","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/touring-assurances-rouvre-son-shop-de-namur-selon-son-nouveau-concept-2\/"},"modified":"2016-09-21T10:32:29","modified_gmt":"2016-09-21T10:32:29","slug":"touring-assurances-rouvre-son-shop-de-namur-selon-son-nouveau-concept-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/touring-assurances-rouvre-son-shop-de-namur-selon-son-nouveau-concept-2\/","title":{"rendered":"Touring Assurances rouvre son shop de Namur, selon son nouveau concept"},"content":{"rendered":"<p>Apr\u00e8s un relooking complet, <strong>Touring Assurances <\/strong>a rouvert son agence \u00e0 Namur. Le premier magasin selon ce concept \u2018nouvelle g\u00e9n\u00e9ration\u2019 a ouvert ses portes fin de l\u2019ann\u00e9e derni\u00e8re dans les b\u00e2timents de Tour &amp; Taxis \u00e0 Bruxelles.<\/p>\n<p><!--break--><\/p>\n<h2>Click-Call-Face<\/h2>\n<p>Le nouveau concept est bas\u00e9 sur le principe du Click-Call-Face, combinant Internet, t\u00e9l\u00e9phone et contact personnel. Ce concept vise \u00e0 inciter les clients \u00e0 r\u00e9gler eux-m\u00eames leurs assurances en ligne, tout en leur donnant \u00e9galement la possibilit\u00e9 de s\u2019adresser aux collaborateurs de Touring s\u2019ils le souhaitent.<\/p>\n<p>\n\u00ab La pr\u00e9sence d\u2019un magasin physique constitue un facteur important pour la confiance du consommateur \u00bb, affirme Hans Vranken, directeur g\u00e9n\u00e9ral de Touring Assurances. \u00ab En cas de questions ou de probl\u00e8mes le client sait o\u00f9 aller. \u00bb<\/p>\n<p>\nEn entrant dans le shop le client passe d\u2019abord par un terminal interactif, o\u00f9 il signale la raison de sa visite. Selon son choix, il sera ensuite orient\u00e9, soit vers le Smart Corner, soit vers un collaborateur de Touring.<\/p>\n<p>\nLe Smart Corner est un espace interactif o\u00f9 les nouveaux clients peuvent demander une offre de prix via le site web et o\u00f9 les clients existants peuvent entrer en contact t\u00e9l\u00e9phonique avec le call center pour r\u00e9gler un probl\u00e8me ou obtenir des informations. Les clients peuvent \u00e9galement opter pour un contact personnel avec un agent qui les guidera pas \u00e0 pas selon leurs besoins.<\/p>\n<p>\n\u00ab Chaque ann\u00e9e nous accueillons environ 65.000 visiteurs dans l\u2019un de nos dix shops. Environ 60% d\u2019entre eux auraient pu \u00e9viter le d\u00e9placement, car ils auraient parfaitement pu passer par le site web ou le call center \u00bb, explique Vranken. Il ajoute que par rapport aux pays voisins, en Belgique tr\u00e8s peu d\u2019assurances sont souscrites en ligne ou par t\u00e9l\u00e9phone.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apr\u00e8s un relooking complet, Touring Assurances a rouvert son agence \u00e0 Namur. Le premier magasin selon ce concept \u2018nouvelle g\u00e9n\u00e9ration\u2019 a ouvert ses portes fin de l\u2019ann\u00e9e derni\u00e8re dans les b\u00e2timents de Tour &amp; Taxis \u00e0 Bruxelles. Click-Call-Face Le nouveau concept est bas\u00e9 sur le principe du Click-Call-Face, combinant Internet, t\u00e9l\u00e9phone et contact personnel. Ce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-14868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Touring Assurances rouvre son shop de Namur, selon son nouveau concept - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Touring Assurances a rouvert son agence \u00e0 Namur, selon son concept \u2018nouvelle g\u00e9n\u00e9ration\u2019, bas\u00e9 sur le principe du Click-Call-Face.\" \/>\n<meta name=\"robots\" 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