{"id":157564,"date":"2026-10-22T10:37:01","date_gmt":"2026-10-22T08:37:01","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=157564"},"modified":"2026-10-22T10:37:04","modified_gmt":"2026-10-22T08:37:04","slug":"albert-heijn-le-service-de-livraison-ne-reprendra-pleinement-ses-activites-que-la-semaine-prochaine","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/food\/albert-heijn-le-service-de-livraison-ne-reprendra-pleinement-ses-activites-que-la-semaine-prochaine\/","title":{"rendered":"Albert Heijn : les livraisons ne reprendront pleinement que la semaine prochaine"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Albert Heijn<\/strong> se remet progressivement de l&rsquo;incident de cybers\u00e9curit\u00e9 survenu le 11 octobre. Aux Pays-Bas, les premiers clients peuvent \u00e0 nouveau commander leurs courses en ligne, tandis qu&rsquo;en Belgique, la livraison \u00e0 domicile reprendra lundi. Plusieurs programmes de fid\u00e9lit\u00e9 et promotions num\u00e9riques restent toutefois hors service. La cha\u00eene de supermarch\u00e9s pr\u00e9voit d&rsquo;indemniser les clients concern\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le service de livraison reprend lentement ses activit\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La cyberattaque qui perturbe les syst\u00e8mes d\u2019<strong>Ahold Delhaize <\/strong>depuis le dimanche 11 octobre continue d\u2019avoir des r\u00e9percussions sur la prestation de services. Par mesure de pr\u00e9caution, le groupe a d\u00e9sactiv\u00e9 plusieurs syst\u00e8mes informatiques afin d\u2019\u00e9viter tout dommage suppl\u00e9mentaire. Le distributeur remet d\u00e9sormais progressivement ses services num\u00e9riques en ligne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aux Pays-Bas, depuis le mercredi 21 octobre, les premiers clients peuvent \u00e0 nouveau commander leurs courses via la boutique en ligne. Pour l\u2019instant, seuls les clients disposant d\u2019un forfait de livraison et les clients professionnels y ont acc\u00e8s. \u00c0 partir du vendredi 23 octobre, Albert Heijn reprendra progressivement les livraisons, mais la capacit\u00e9 disponible ne repr\u00e9sente pour l\u2019instant qu\u2019un tiers du niveau normal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En Belgique, la reprise prend plus de temps. Les livreurs ne reprendront la route que le lundi 26 octobre. La cha\u00eene de supermarch\u00e9s continue d\u2019annuler les commandes pass\u00e9es jusqu\u2019au samedi 24 octobre inclus. Le site web et l\u2019application \u00ab Mijn AH \u00bb fonctionnent \u00e0 nouveau et les clients peuvent se reconnecter \u00e0 leur compte personnel. La disponibilit\u00e9 des produits en magasin s\u2019am\u00e9liore \u00e9galement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">R\u00e9ductions et promotions encore perturb\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cependant, tous les probl\u00e8mes ne sont pas encore r\u00e9solus. Pour les clients belges, la \u00ab Bonus Box \u00bb personnelle, qui permet de recevoir des offres personnalis\u00e9es, ne fonctionne toujours pas. De m\u00eame, \u00ab Digitaal Krassen \u00bb, la fonctionnalit\u00e9 promotionnelle de l\u2019application \u00ab Mijn AH \u00bb, reste hors service en raison de l\u2019incident de cybers\u00e9curit\u00e9. Albert Heijn n\u2019est pour l\u2019instant pas en mesure d\u2019indiquer quand ces deux services seront \u00e0 nouveau disponibles. Pour les clients qui, en raison de la panne, n\u2019ont pas pu accumuler ou \u00e9changer des timbres \u00ab Pannenzegels \u00bb, Albert Heijn leur offre automatiquement deux cartes de fid\u00e9lit\u00e9 compl\u00e8tes sous forme de coupon. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aux Pays-Bas, les clients disposant d\u2019un \u00ab Bezorgbundel \u00bb recevront dix euros de cr\u00e9dit d\u2019achat, en plus des dix euros qu\u2019Albert Heijn avait d\u00e9j\u00e0 promis aux clients dont la commande a expir\u00e9 entre le 11 et le 22 octobre. Pour les clients professionnels, le distributeur travaille encore \u00e0 la mise en place d\u2019un dispositif. En Belgique, Albert Heijn promet \u00e9galement une compensation pour les r\u00e9ductions personnelles non utilis\u00e9es. L\u2019entreprise souhaite les attribuer automatiquement dans la mesure du possible, mais n\u2019a pas encore annonc\u00e9 de dispositif concret.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entre-temps, la soci\u00e9t\u00e9 m\u00e8re Ahold Delhaize enqu\u00eate sur la cause et l\u2019ampleur de l\u2019incident de cybers\u00e9curit\u00e9. Le groupe a <a href=\"https:\/\/www.retaildetail.be\/fr\/news\/food\/ahold-delhaize-a-bel-et-bien-ete-victime-dun-piratage-le-distributeur-porte-plainte\/\" data-type=\"link\" data-id=\"https:\/\/www.retaildetail.be\/fr\/news\/food\/ahold-delhaize-a-bel-et-bien-ete-victime-dun-piratage-le-distributeur-porte-plainte\/\">port\u00e9 plainte aupr\u00e8s de la police n\u00e9erlandaise<\/a>. D\u2019apr\u00e8s les informations disponibles \u00e0 ce jour, rien n\u2019indique que des donn\u00e9es \u00e0 caract\u00e8re personnel aient \u00e9t\u00e9 compromises lors de cet incident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Comme ils disposent de grandes quantit\u00e9s de donn\u00e9es clients et d\u2019informations de paiement, les d\u00e9taillants sont tr\u00e8s vuln\u00e9rables au piratage. Lors de la <strong>RetailDetail Night<\/strong>, le 19 novembre \u00e0 Bruxelles, le \u00ab hacker \u00e9thique \u00bb Inti De Ceukelaire viendra d\u00e9montrer comment cette vuln\u00e9rabilit\u00e9 se d\u00e9place d\u00e9sormais des personnes vers l\u2019intelligence artificielle. <\/em><a href=\"https:\/\/www.retaildetail.be\/fr\/retail-events\/retaildetail-night-2026-fr\/\" data-type=\"link\" data-id=\"https:\/\/www.retaildetail.be\/fr\/retail-events\/retaildetail-night-2026-fr\/\">Inscrivez-vous donc rapidement \u00e0 la RetailDetail Night du 19 novembre<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Albert Heijn se remet progressivement de l&rsquo;incident de cybers\u00e9curit\u00e9 survenu le 11 octobre. Aux Pays-Bas, les premiers clients peuvent \u00e0 nouveau commander leurs courses en ligne, tandis qu&rsquo;en Belgique, la livraison \u00e0 domicile reprendra lundi. Plusieurs programmes d&rsquo;\u00e9pargne et de r\u00e9ductions en ligne restent toutefois hors service. La cha\u00eene de supermarch\u00e9s pr\u00e9voit d&rsquo;indemniser les clients l\u00e9s\u00e9s.<\/p>\n","protected":false},"author":5,"featured_media":157565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[18,24],"tags":[1294,2010],"people":[],"extra":[],"company":[124],"topic":[198,702],"region":[324],"class_list":["post-157564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food","tag-cyberaanval","tag-cyberattaque","company-ahold-delhaize","topic-e-commerce","topic-fraude","region-benelux"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Albert Heijn : les livraisons ne reprendront pleinement que la semaine prochaine - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/food\/albert-heijn-le-service-de-livraison-ne-reprendra-pleinement-ses-activites-que-la-semaine-prochaine\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Albert Heijn : les livraisons ne reprendront pleinement que la semaine prochaine - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Albert Heijn se remet progressivement de l&#039;incident de cybers\u00e9curit\u00e9 survenu le 11 octobre. 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