{"id":18890,"date":"2017-05-10T14:01:18","date_gmt":"2017-05-10T14:01:18","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/stephan-de-brouwer-est-le-nouveau-president-de-comeos-2\/"},"modified":"2017-05-10T14:01:18","modified_gmt":"2017-05-10T14:01:18","slug":"stephan-de-brouwer-est-le-nouveau-president-de-comeos-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/stephan-de-brouwer-est-le-nouveau-president-de-comeos-2\/","title":{"rendered":"Stephan De Brouwer est le nouveau pr\u00e9sident de Comeos"},"content":{"rendered":"<p>Le CEO de<strong> McDonald\u2019s<\/strong>, Stephan De Brouwer, a \u00e9t\u00e9 d\u00e9sign\u00e9 comme nouveau pr\u00e9sident de <strong>Comeos<\/strong>. Il succ\u00e8de \u00e0 Carine Kaisergr\u00fcber, dont le mandat de trois ans se termine. En outre la f\u00e9d\u00e9ration du commerce lance son Ombudsman pour le Commerce.<\/p>\n<p><!--break--><\/p>\n<h2>Focus sur le client<\/h2>\n<p>De Brouwer si\u00e8ge au conseil d\u2019administration de Comeos depuis 2016. Son focus pour l\u2019avenir de la F\u00e9d\u00e9ration du Commerce et des Services est clair : \u00ab Durant ma pr\u00e9sidence, je veux me concentrer avant tout sur le client. Les clients sont de plus en plus connect\u00e9s et ils ont des attentes et des besoins auxquels ils ne pensaient m\u00eame pas il y a cinq ans. C\u2019est \u00e0 nous de mieux comprendre le client, afin de pouvoir offrir \u00e0 chacun d\u2019entre eux le service le plus appropri\u00e9. En tant que f\u00e9d\u00e9ration nous devons faire en sorte que nos commer\u00e7ants disposent de tous les moyens n\u00e9cessaires pour r\u00e9pondre aux besoins des clients. \u00bb<\/p>\n<p>\nLe nouveau pr\u00e9sident s\u2019att\u00e8lera \u00e9galement \u00e0 la simplification administrative. \u00ab En outre je souhaite faciliter l\u2019exploitation des commerces par une simplification administrative. Le commerce reste l\u2019un des principaux maillons \u00e9conomiques et sociaux de notre pays. \u00bb<\/p>\n<h2>\nLitiges de consommation<\/h2>\n<p>Comeos a pr\u00e9sent\u00e9 Stephan De Brouwer ce matin lors du Commerce Summit, qui fut \u00e9galement l\u2019occasion de donner le coup d\u2019envoi d\u2019une nouvelle initiative : <a href=\"https:\/\/www.retaildetail.be\/fr\/news\/g%C3%A9n%C3%A9ral\/%C2%AB-l%E2%80%99ombudsman-pour-le-commerce-augmentera-la-satisfaction-client-%C2%BB\" target=\"_blank\" rel=\"noopener\">l\u2019Ombudsman du Commerce<\/a>, une plate-forme online, o\u00f9 le consommateur sera clairement inform\u00e9 de tous ses droits lors d\u2019un achat dans un magasin ou un webhop. Cette plate-forme permettra \u00e9galement au client de d\u00e9poser une plainte si un litige, malgr\u00e9 les efforts du commer\u00e7ant, n\u2019a pu \u00eatre r\u00e9solu. Plus de 40 cha\u00eenes, soit plus de 4.000 magasins en Belgique, soutiennent d\u00e9j\u00e0 cette initiative.<\/p>\n<p>\nLe Vice-Premier ministre et Ministre de l\u2019Emploi, de l\u2019Economie et des Consommateurs Kris Peeters se dit satisfait : \u00ab Ceci est sans nul doute le service de m\u00e9diation priv\u00e9 le plus complet pour les litiges de consommation. Il veillera sur un domaine o\u00f9 s\u2019effectuent annuellement 1 milliard de transactions avec des consommateurs. Gr\u00e2ce \u00e0 la cr\u00e9ation du l\u2019Ombudsman pour le Commerce, Comeos offre un outil suppl\u00e9mentaire afin d\u2019aider le client \u00e0 solutionner un litige de consommation de mani\u00e8re simple, peu co\u00fbteuse et impartiale. \u00bb<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le CEO de McDonald\u2019s, Stephan De Brouwer, a \u00e9t\u00e9 d\u00e9sign\u00e9 comme nouveau pr\u00e9sident de Comeos. Il succ\u00e8de \u00e0 Carine Kaisergr\u00fcber, dont le mandat de trois ans se termine. En outre la f\u00e9d\u00e9ration du commerce lance son Ombudsman pour le Commerce. Focus sur le client De Brouwer si\u00e8ge au conseil d\u2019administration de Comeos depuis 2016. Son [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-18890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stephan De Brouwer est le nouveau pr\u00e9sident de Comeos - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Le CEO de McDonald\u2019s, Stephan De Brouwer, a \u00e9t\u00e9 d\u00e9sign\u00e9 comme nouveau pr\u00e9sident de Comeos. 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