{"id":28453,"date":"2018-09-20T12:23:51","date_gmt":"2018-09-20T12:23:51","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/1-commercant-sur-7-ete-victime-dune-agression-physique-ces-deux-dernieres-annees-2\/"},"modified":"2018-09-20T12:23:51","modified_gmt":"2018-09-20T12:23:51","slug":"1-commercant-sur-7-ete-victime-dune-agression-physique-ces-deux-dernieres-annees-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/1-commercant-sur-7-ete-victime-dune-agression-physique-ces-deux-dernieres-annees-2\/","title":{"rendered":""1 commer\u00e7ant sur 7 a \u00e9t\u00e9 victime d'une agression physique ces deux derni\u00e8res ann\u00e9es""},"content":{"rendered":"

L’agression physique en magasin est plus courante qu’on ne le pense. Selon une enqu\u00eate du Syndicat Neutre pour Ind\u00e9pendants (SNI), 14% des commer\u00e7ants y ont \u00e9t\u00e9 confront\u00e9 ces deux derni\u00e8res ann\u00e9es. Dans 27% des cas le g\u00e9rant ou l’un de ses employ\u00e9s a \u00e9t\u00e9 bless\u00e9.<\/p>\n

<\/p>\n

Sous influence ou pris en flagrant d\u00e9lit<\/h2>\n

Soyons clairs, il ne s’agit pas ici d’agression verbale, qui est nettement plus fr\u00e9quente<\/a>: huit commer\u00e7ants sur dix en ont \u00e9t\u00e9 victimes ces deux derni\u00e8res ann\u00e9es. L’agression physique va bien plus loin : coups poing et de pied qui parfois m\u00eame entra\u00eenent une\u00a0 incapacit\u00e9 de travail.<\/p>\n

\u00a0<\/p>\n

A la question ‘pourquoi le client est-il devenu agressif dans le magasin’, les m\u00eames r\u00e9ponses reviennent de mani\u00e8re r\u00e9currente : le client \u00e9tait sous l’influence de l’alcool et\/ou de la drogue (27%), le client a \u00e9t\u00e9 pris en flagrant d\u00e9lit de vol (22%) ou le client n’\u00e9tait pas d’accord sur le prix d’un produit. (16%). Mais d’autres motifs plus banals suffisent parfois \u00e0 susciter l’agressivit\u00e9 physiques: un produits d\u00e9fectueux (11%) ou un produit en rupture de stock (6%).<\/p>\n

\u00a0<\/p>\n

\u00ab\u00a0Ce qui est frappant, c’est que la majorit\u00e9 des commer\u00e7ants (57%) qui subissent une agression physique, n’appellent pas la police, alors qu’il s’agit d’un d\u00e9lit grave. Pas moins de 62% des commer\u00e7ants, qui n’avertissent pas la police pour de tels faits, disent qu’ils ne le font pas parce qu’ils estiment que dans ces cas-l\u00e0 la police et la justice n’interviennent pas suffisamment\u00a0\u00bb, explique Chrisinte Mattheeuws, pr\u00e9sidente du SNI. L’organisaiton plaide donc pour une politique\u00a0 de sanction imm\u00e9diate. 729 commer\u00e7ants ont particip\u00e9 \u00e0 cette enqu\u00eate.<\/p>\n","protected":false},"excerpt":{"rendered":"

L’agression physique en magasin est plus courante qu’on ne le pense. Selon une enqu\u00eate du Syndicat Neutre pour Ind\u00e9pendants (SNI), 14% des commer\u00e7ants y ont \u00e9t\u00e9 confront\u00e9 ces deux derni\u00e8res ann\u00e9es. Dans 27% des cas le g\u00e9rant ou l’un de ses employ\u00e9s a \u00e9t\u00e9 bless\u00e9. Sous influence ou pris en flagrant d\u00e9lit Soyons clairs, il […]<\/p>\n","protected":false},"author":1,"featured_media":28450,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-28453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"\n"1 commer\u00e7ant sur 7 a \u00e9t\u00e9 victime d'une agression physique ces deux derni\u00e8res ann\u00e9es" - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"L'agression physique en magasin est plus courante qu'on ne le pense. 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