{"id":36121,"date":"2019-09-26T07:45:38","date_gmt":"2019-09-26T07:45:38","guid":{"rendered":"https:\/\/www.retaildetail.be\/food\/rayons-vides-chez-delhaize-les-clients-manifestent-leur-mecontentement-2\/"},"modified":"2019-09-26T07:45:38","modified_gmt":"2019-09-26T07:45:38","slug":"rayons-vides-chez-delhaize-les-clients-manifestent-leur-mecontentement-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/food\/rayons-vides-chez-delhaize-les-clients-manifestent-leur-mecontentement-2\/","title":{"rendered":"Rayons vides chez Delhaize : les clients manifestent leur m\u00e9contentement"},"content":{"rendered":"<p>Ces derni\u00e8res semaines plusieurs supermarch\u00e9s <strong>Delhaize<\/strong> ont d\u00fb faire face \u00e0 des probl\u00e8mes d\u2019approvisionnement pour certains produits, au grand m\u00e9contentement des clients. En cause ? Le logiciel du nouvel entrep\u00f4t, qui ne fonctionnerait pas de mani\u00e8re optimale.<\/p>\n<p><!--break--><\/p>\n<h2>\nRayon \u00e9picerie et boissons<\/h2>\n<p>Les probl\u00e8mes d\u2019approvisionnement concernent principalement le rayon \u00e9picerie, notamment les biscuits, les sauces et les boissons. \u00ab Il y a eu des probl\u00e8mes, effectivement \u00bb, admet le porte-parole Roel Dekelver dans le journal De Tijd. \u00ab A pr\u00e9sent tout est revenu \u00e0 la normale, mais je ne sais pas quelle sera la situation demain. \u00bb<\/p>\n<p>\nVu les rayons vides, le service client de l\u2019enseigne a re\u00e7u de nombreuses plaintes. Certains clients ont \u00e9galement exprim\u00e9 leur m\u00e9contentement sur les r\u00e9seaux sociaux.<\/p>\n<h2>\nLogiciel<\/h2>\n<p>Selon Fouad Bougrind du syndicat ACLVB, le logiciel du nouvel entrep\u00f4t est \u00e0 la base des probl\u00e8mes logistiques. En principe l\u2019entrep\u00f4t devrait \u00eatre enti\u00e8rement automatis\u00e9, mais le fonctionnement\u00a0du logiciel n&rsquo;est pas encore\u00a0optimal, ce qui\u00a0a occasionn\u00e9 des retards dans l\u2019approvisionnement de plusieurs magasins. \u00ab Une partie du travail est effectu\u00e9 manuellement, mais toutes les machines ne peuvent \u00eatre remplac\u00e9es par des humains. C\u2019est pourquoi les supermarch\u00e9s re\u00e7oivent les produits avec retard, d\u2019o\u00f9 les rayons vides \u00bb, explique le syndicaliste.<\/p>\n<p>\nLes probl\u00e8mes touchent avant tout les magasins Delhaize en gestion propre. Selon les syndicats, les points de vente exploit\u00e9s par des ind\u00e9pendants (AD et Proxy Delhaize) b\u00e9n\u00e9ficient d\u2019un traitement de faveur, parce qu\u2019ils peuvent exiger un d\u00e9dommagement s\u2019ils ne sont pas approvisionn\u00e9s \u00e0 temps.<br \/>\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ces derni\u00e8res semaines plusieurs supermarch\u00e9s Delhaize ont d\u00fb faire face \u00e0 des probl\u00e8mes d\u2019approvisionnement pour certains produits, au grand m\u00e9contentement des clients. En cause ? Le logiciel du nouvel entrep\u00f4t, qui ne fonctionnerait pas de mani\u00e8re optimale. Rayon \u00e9picerie et boissons Les probl\u00e8mes d\u2019approvisionnement concernent principalement le rayon \u00e9picerie, notamment les biscuits, les sauces et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-36121","post","type-post","status-publish","format-standard","hentry","category-food"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rayons vides chez Delhaize : les clients manifestent leur m\u00e9contentement - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Ces derni\u00e8res semaines plusieurs supermarch\u00e9s Delhaize ont d\u00fb faire face \u00e0 des probl\u00e8mes d\u2019approvisionnement pour certains produits, au grand m\u00e9contentement des clients. En cause ? Le logiciel du nouvel entrep\u00f4t, qui ne fonctionnerait pas de mani\u00e8re optimale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/food\/rayons-vides-chez-delhaize-les-clients-manifestent-leur-mecontentement-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rayons vides chez Delhaize : les clients manifestent leur m\u00e9contentement - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Ces derni\u00e8res semaines plusieurs supermarch\u00e9s Delhaize ont d\u00fb faire face \u00e0 des probl\u00e8mes d\u2019approvisionnement pour certains produits, au grand m\u00e9contentement des clients. En cause ? 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