{"id":36357,"date":"2019-10-08T12:17:31","date_gmt":"2019-10-08T12:17:31","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients-2\/"},"modified":"2019-10-08T12:17:31","modified_gmt":"2019-10-08T12:17:31","slug":"et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients-2\/","title":{"rendered":"Et de deux pour Cetelem ! Deux journ\u00e9es 100% d\u00e9di\u00e9es aux clients"},"content":{"rendered":"<p><em>(publireportage)<\/em> Ce 24 septembre, 70 collaborateurs, issus de tous les d\u00e9partements de l\u2019entreprise, ont rappel\u00e9 des clients afin de les remercier pour leur confiance et comprendre leurs points de satisfaction et d\u2019insatisfaction.<\/p>\n<p><!--break--><\/p>\n<p>\u00a0<\/p>\n<p>L\u2019objectif de cette d\u00e9marche est double pour <strong>Cetelem<\/strong> et <strong>AlphaCredit<\/strong>* : assurer une optimisation continue des produits et services offerts mais aussi engager les collaborateurs autour d\u2019une th\u00e9matique transverse et de la plus haute importance pour la p\u00e9rennit\u00e9 de l\u2019activit\u00e9.<\/p>\n<p>\u00a0<\/p>\n<p>Lors de la premi\u00e8re \u00e9dition du NPS Day, en mai, plus de 500 clients avait \u00e9t\u00e9 appel\u00e9s pour conna\u00eetre leur avis. Cette fois-ci, ils furent plus de 900 ! Un vrai succ\u00e8s et tout autant de clients heureux au t\u00e9l\u00e9phone.<\/p>\n<p>\u00a0<\/p>\n<p>Lors de la premi\u00e8re \u00e9dition du NPS Day, en mai, plus de 500 clients avait \u00e9t\u00e9 appel\u00e9s pour conna\u00eetre leur avis. Cette fois-ci, ils furent plus de 900 ! Un vrai succ\u00e8s et tout autant de clients heureux au t\u00e9l\u00e9phone.<\/p>\n<p><em>*soci\u00e9t\u00e9 dont Cetelem est la marque commerciale<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(publireportage) Ce 24 septembre, 70 collaborateurs, issus de tous les d\u00e9partements de l\u2019entreprise, ont rappel\u00e9 des clients afin de les remercier pour leur confiance et comprendre leurs points de satisfaction et d\u2019insatisfaction. \u00a0 L\u2019objectif de cette d\u00e9marche est double pour Cetelem et AlphaCredit* : assurer une optimisation continue des produits et services offerts mais aussi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-36357","post","type-post","status-publish","format-standard","hentry","category-general"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Et de deux pour Cetelem ! 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