{"id":38708,"date":"2020-02-03T13:20:46","date_gmt":"2020-02-03T13:20:46","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/europe-la-plupart-des-boutiques-en-ligne-ne-respectent-pas-les-regles\/"},"modified":"2020-02-03T13:20:46","modified_gmt":"2020-02-03T13:20:46","slug":"europe-la-plupart-des-boutiques-en-ligne-ne-respectent-pas-les-regles","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/europe-la-plupart-des-boutiques-en-ligne-ne-respectent-pas-les-regles\/","title":{"rendered":"Europe : \u00ab La plupart des boutiques en ligne ne respectent pas les r\u00e8gles \u00bb"},"content":{"rendered":"

Une \u00e9tude r\u00e9alis\u00e9e par les autorit\u00e9s charg\u00e9es de la protection des consommateurs \u00e0 la demande de la Commission europ\u00e9enne r\u00e9v\u00e8le que deux boutiques en ligne sur trois ne respectent pas les droits fondamentaux des consommateurs.<\/p>\n

<\/p>\n

\nDroit de r\u00e9traction<\/h2>\n

La plupart des infractions concernent le droit de r\u00e9traction et la garantie. Dans bon nombre de cas les consommateurs ne sont pas ou insuffisamment inform\u00e9s\u00a0concernant leur droit de renoncer \u00e0 leur achat\u00a0dans les 14 jours et\u00a0concernant la garantie l\u00e9gale de deux ans.<\/p>\n

\n\u00ab Il est inacceptable que dans deux sites de commerce \u00e9lectronique sur trois les consommateurs europ\u00e9ens ne soient pas correctement inform\u00e9s de leurs droits en mati\u00e8re d’achats en ligne<\/a>. Les droits de l’UE, tels que le droit de retourner des marchandises dans les 14 jours suivant leur r\u00e9ception, renforcent la confiance des consommateurs \u00e0 l’\u00e9gard des achats en ligne. Ces informations ne doivent pas \u00eatre noy\u00e9es au milieu de petits caract\u00e8res \u00bb, a d\u00e9clar\u00e9 Didier Reynders, commissaire europ\u00e9en charg\u00e9 de la justice.<\/p>\n

\nBlocage g\u00e9ographique<\/h2>\n

Selon le journal NRC, de nombreux sites d\u2019e-commerce discriminent encore sur base du lieu de r\u00e9sidence ou de la nationalit\u00e9. L\u2019ACM, l\u2019autorit\u00e9 n\u00e9erlandaise de la protection des consommateurs, qui a particip\u00e9 \u00e0 l\u2019\u00e9tude au nom des Pays-Bas, a constat\u00e9 \u00e0 plusieurs reprises que les consommateurs avec une adresse de facturation n\u00e9erlandaise ne pouvaient pas effectuer d\u2019achats aupr\u00e8s d\u2019une boutique en ligne d\u2019un autre \u00c9tat membre de l\u2019UE, m\u00eame s\u2019ils faisaient livrer la commande dans le pays en question. Il s\u2019agit l\u00e0 d\u2019une infraction aux r\u00e8glement du blocage g\u00e9ographique : les boutiques en ligne ne sont pas oblig\u00e9es de livrer dans tous les pays de l\u2019UE, mais ne peuvent refuser de telles commandes.<\/p>\n

\nL\u2019\u00e9tude a \u00e9t\u00e9 r\u00e9alis\u00e9e par les autorit\u00e9s charg\u00e9es de la protection des consommateurs de 27 pays de l\u2019UE, qui ont pass\u00e9 au crible pr\u00e8s de 500 sites de commerce \u00e9lectronique. La liste des boutiques en ligne contr\u00f4l\u00e9es, vendant des v\u00eatements, des chaussures, des meubles, des articles m\u00e9nagers et des appareils \u00e9lectriques, n\u2019a pas \u00e9t\u00e9 publi\u00e9e.
\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Une \u00e9tude r\u00e9alis\u00e9e par les autorit\u00e9s charg\u00e9es de la protection des consommateurs \u00e0 la demande de la Commission europ\u00e9enne r\u00e9v\u00e8le que deux boutiques en ligne sur trois ne respectent pas les droits fondamentaux des consommateurs. Droit de r\u00e9traction La plupart des infractions concernent le droit de r\u00e9traction et la garantie. Dans bon nombre de cas […]<\/p>\n","protected":false},"author":1,"featured_media":38705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-38708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"\nEurope : \u00ab La plupart des boutiques en ligne ne respectent pas les r\u00e8gles \u00bb - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Une \u00e9tude r\u00e9alis\u00e9e par les autorit\u00e9s charg\u00e9es de la protection des consommateurs \u00e0 la demande de la Commission europ\u00e9enne r\u00e9v\u00e8le que deux boutiques en ligne sur trois ne respectent pas les droits fondamentaux des consommateurs.\" \/>\n<meta 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