{"id":40245,"date":"2020-04-14T14:57:58","date_gmt":"2020-04-14T14:57:58","guid":{"rendered":"https:\/\/www.retaildetail.be\/food\/la-croissance-exponentielle-des-courses-en-ligne-se-poursuit-2\/"},"modified":"2020-04-14T14:57:58","modified_gmt":"2020-04-14T14:57:58","slug":"la-croissance-exponentielle-des-courses-en-ligne-se-poursuit-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/food\/la-croissance-exponentielle-des-courses-en-ligne-se-poursuit-2\/","title":{"rendered":"La croissance exponentielle des courses en ligne se poursuit"},"content":{"rendered":"

La quarantaine due au coronavirus assure la perc\u00e9e du commerce en ligne\u00a0: Carrefour<\/strong>\u00a0re\u00e7oit jusqu\u2019\u00e0 six fois plus de commandes,\u00a0Colruyt<\/strong>\u00a0quatre fois plus que d\u2019habitude. Les cha\u00eenes de supermarch\u00e9s n\u2019arrivent pas \u00e0 r\u00e9pondre \u00e0 la demande.<\/span><\/p>\n

<\/p>\n

\u00a0<\/p>\n

\u00ab D\u00e9sol\u00e9, complet\u2009\u00bb<\/span><\/h2>\n

Des d\u00e9lais de livraison plus longs, des points de collecte surbook\u00e9s… obtenir un cr\u00e9neau pour venir retirer une commande Collect&Go, est maintenu devenu\u00a0aussi difficile que d\u2019acheter un ticket pour Tomorrowland<\/a>, d\u00e9clare en plaisantant Nathalie Roisin, porte-parole de Colruyt, au journal l\u2019Echo.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

La crise du coronavirus provoque en effet une croissance exponentielle des courses en ligne, et ce, \u00e9galement en Belgique, o\u00f9 le commerce \u00e9lectronique dans le domaine alimentaire mettait, jusqu\u2019\u00e0 pr\u00e9sent, du temps \u00e0 d\u00e9marrer. Delhaize<\/strong>\u00a0a suspendu son service de retrait en magasin apr\u00e8s \u00e0 peine une semaine, \u00e0 cause d\u2019un manque de main-d\u2019\u0153uvre, et pr\u00e9f\u00e9rait alors se concentrer sur la livraison \u00e0 domicile. Le distributeur a, entre-temps, rouvert 31 points de collecte, mais malgr\u00e9 cela, le message \u00ab\u2009D\u00e9sol\u00e9, tous nos cr\u00e9neaux horaires sont actuellement complets\u2009\u00bb apparait inexorablement sur l\u2019\u00e9cran lorsque nos r\u00e9dacteurs essaient de passer une commande.\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\u00ab\u2009Nous travaillons maintenant au maximum de notre capacit\u00e9, que nous avons pourtant augment\u00e9e ces derni\u00e8res semaines\u2009\u00bb, r\u00e9pond le porte-parole Roel Dekelver. Il parle d\u2019une augmentation moyenne de 30\u00a0% des achats en ligne chez Delhaize. Tout est \u00e9galement complet chez sa cha\u00eene s\u0153ur\u00a0Albert Heijn<\/strong>, qui poss\u00e8de actuellement trois points de collecte en Belgique et qui devrait normalement lancer la livraison \u00e0 domicile \u00e0 Anvers ce mois-ci.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

D\u00e9j\u00e0 \u00e0 plein r\u00e9gime<\/span><\/h2>\n

Chez Carrefour, la demande de retrait et de livraison \u00e0 domicile a tripl\u00e9 depuis le d\u00e9but des mesures li\u00e9es au coronavirus. Le service \u00ab\u2009Ship To\u2009\u00bb, disponible \u00e0 Anvers, Bruxelles, Gand et Waterloo, connait un succ\u00e8s encore plus grand\u00a0: les coursiers \u00e0 v\u00e9lo livrent normalement les courses dans les 90 minutes, mais ce d\u00e9lai a \u00e9t\u00e9 \u00e9tendu \u00e0 quatre heures en moyenne.\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Au lieu de 18 livreurs, 66 travaillent maintenant pour livrer les quelque 3000 commandes par semaine. C\u2019est six fois plus de commandes que d\u2019habitude, d\u00e9clare la porte-parole Aur\u00e9lie Gerth. Si vous avez plus de 65 ans, vous pouvez exceptionnellement passer vos commandes \u00ab\u2009Ship To\u2009\u00bb par t\u00e9l\u00e9phone entre 9\u00a0h et 11\u00a0h. Au total, la demande chez Carrefour a \u00e9t\u00e9 multipli\u00e9e par cinq et la main-d\u2019\u0153uvre a augment\u00e9 de 20\u00a0%.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Chez Colruyt, la demande pour le service de collecte Collect & Go connait une augmentation de 300 \u00e0 400\u00a0% depuis le d\u00e9but du confinement. Les limites de leur capacit\u00e9 ont \u00e9galement \u00e9t\u00e9 atteinte\u00a0: trouver un cr\u00e9neau disponible revient \u00e0 chercher une aiguille dans botte de foin, et il y a peu de chance que cela s\u2019am\u00e9liore. En effet, le d\u00e9taillant tourne d\u00e9j\u00e0 \u00e0 plein r\u00e9gime, confirme sa porte-parole Nathalie Roisine.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

La quarantaine due au coronavirus assure la perc\u00e9e du commerce en ligne\u00a0: Carrefour\u00a0re\u00e7oit jusqu\u2019\u00e0 six fois plus de commandes,\u00a0Colruyt\u00a0quatre fois plus que d\u2019habitude. Les cha\u00eenes de supermarch\u00e9s n\u2019arrivent pas \u00e0 r\u00e9pondre \u00e0 la demande. \u00a0 \u00ab D\u00e9sol\u00e9, complet\u2009\u00bb Des d\u00e9lais de livraison plus longs, des points de collecte surbook\u00e9s… obtenir un cr\u00e9neau pour venir retirer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[24],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-40245","post","type-post","status-publish","format-standard","hentry","category-food"],"acf":[],"yoast_head":"\nLa croissance exponentielle des courses en ligne se poursuit - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Le coronavirus assure la perc\u00e9e du commerce en ligne\u00a0: Carrefour\u00a0re\u00e7oit jusqu\u2019\u00e0 six fois plus de commandes,\u00a0Colruyt\u00a0quatre fois plus que d\u2019habitude.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/food\/la-croissance-exponentielle-des-courses-en-ligne-se-poursuit-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La croissance exponentielle des courses en ligne se poursuit - 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