{"id":41956,"date":"2020-07-07T10:14:52","date_gmt":"2020-07-07T10:14:52","guid":{"rendered":"https:\/\/www.retaildetail.be\/beaute-soins\/ici-paris-xl-offre-des-conseils-en-ligne-donnes-en-live-2\/"},"modified":"2020-07-07T10:14:52","modified_gmt":"2020-07-07T10:14:52","slug":"ici-paris-xl-offre-des-conseils-en-ligne-donnes-en-live-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/beaute-soins\/ici-paris-xl-offre-des-conseils-en-ligne-donnes-en-live-2\/","title":{"rendered":"ICI Paris XL offre des conseils en ligne donn\u00e9s en live"},"content":{"rendered":"<p><span style=\"background-color:white\">Apr\u00e8s l\u2019introduction de \u00ab\u2009Go Instore\u2009\u00bb aux Pays-Bas,\u00a0<strong>ICI Paris\u00a0XL<\/strong>\u00a0d\u00e9ploie \u00e9galement un service num\u00e9rique en Belgique. Gr\u00e2ce \u00e0 ce celui-ci, les clients peuvent recevoir des conseils en ligne et en live de la part d\u2019un vendeur.<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<p><!--break--><\/p>\n<h2><span style=\"background-color:white\">Relation client en ligne et hors ligne<\/span><\/h2>\n<p><span style=\"background-color:white\">Go Instore offre aux clients, qui souhaitent s\u2019informer en ligne avant de faire un achat, la possibilit\u00e9 de contacter directement un conseiller d\u2019ICI Paris\u00a0XL. Lorsque le client visite le site web, une fen\u00eatre pop-up apparait. S\u2019il clique ensuite sur le bouton \u00ab\u2009Appelez maintenant\u2009\u00bb, un employ\u00e9 de la cha\u00eene de parfumerie apparaitra \u00e0 l\u2019\u00e9cran. Le conseiller r\u00e9pondra \u00e0 toutes les questions du client et lui donnera des conseils sur les produits. Au cours de la session, le respect de la vie priv\u00e9e du client est garanti et ce dernier n\u2019apparaitra jamais sur l\u2019\u00e9cran du collaborateur de la cha\u00eene de parfumerie.<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<p><span style=\"background-color:white\">Ce nouveau service s\u2019inscrit dans la tendance opticanale, o\u00f9 les activit\u00e9s en ligne et hors ligne se chevauchent et se renforcent mutuellement. Go instore a \u00e9t\u00e9 introduit pr\u00e9c\u00e9demment aux Pays-Bas et est maintenant d\u00e9ploy\u00e9 en Belgique\u00a0: dans un premier temps, le service ne sera disponible que pour les clients francophones, mais \u00e0 court terme, il sera \u00e9galement \u00e9tendu \u00e0 la Flandre.<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<p><span style=\"background-color:white\">\u00ab\u2009Nous constatons que le client exige de plus en plus de nous et\u00a0<a href=\"https:\/\/iciparisxl-oona-agency.prezly.com\/ici-paris-xl-introduceert-digitale-innovatie-go-instore\" target=\"_blank\" rel=\"noopener\">souhaite b\u00e9n\u00e9ficier d\u2019un service cibl\u00e9<\/a>. \u00c9galement lors des achats en ligne. Avec Go Instore, nous franchissons une nouvelle \u00e9tape dans le degr\u00e9 de connexion entre les activit\u00e9s en ligne et hors ligne. Nous l\u2019avions d\u00e9j\u00e0 fait avec Click&amp;Collect. Avec cet outil, nous pouvons \u00e9galement offrir l\u2019exp\u00e9rience des magasins et les conseils physiques d\u2019un employ\u00e9 la phase de renseignement en ligne du client. Compte tenu de l\u2019\u00e9poque actuelle, cela offre en m\u00eame temps une solution aux personnes qui ne veulent ou ne peuvent pas encore se rendre dans un magasin physique, mais qui souhaitent malgr\u00e9 tout recevoir des conseils personnalis\u00e9s\u2009\u00bb, d\u00e9clare Joost van Bergeijk, directeur du marketing et de l\u2019exp\u00e9rience client de l\u2019entreprise.<\/span><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apr\u00e8s l\u2019introduction de \u00ab\u2009Go Instore\u2009\u00bb aux Pays-Bas,\u00a0ICI Paris\u00a0XL\u00a0d\u00e9ploie \u00e9galement un service num\u00e9rique en Belgique. Gr\u00e2ce \u00e0 ce celui-ci, les clients peuvent recevoir des conseils en ligne et en live de la part d\u2019un vendeur. \u00a0 Relation client en ligne et hors ligne Go Instore offre aux clients, qui souhaitent s\u2019informer en ligne avant de faire [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[27],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-41956","post","type-post","status-publish","format-standard","hentry","category-beaute-soins"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICI Paris XL offre des conseils en ligne donn\u00e9s en live - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Apr\u00e8s l\u2019introduction de \u00ab\u2009Go Instore\u2009\u00bb aux Pays-Bas,\u00a0ICI Paris\u00a0XL\u00a0d\u00e9ploie \u00e9galement un service num\u00e9rique en Belgique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/beaute-soins\/ici-paris-xl-offre-des-conseils-en-ligne-donnes-en-live-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICI Paris XL offre des conseils en ligne donn\u00e9s en live - 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