{"id":46708,"date":"2021-02-18T09:05:19","date_gmt":"2021-02-18T09:05:19","guid":{"rendered":"https:\/\/www.retaildetail.be\/maison-deco\/le-service-client-dikea-presque-indisponible-2\/"},"modified":"2021-02-18T09:05:19","modified_gmt":"2021-02-18T09:05:19","slug":"le-service-client-dikea-presque-indisponible-2","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/maison-deco\/le-service-client-dikea-presque-indisponible-2\/","title":{"rendered":"Le service client d&#039;Ikea presque indisponible"},"content":{"rendered":"<p><span style=\"background-color:white\">Ces derni\u00e8res semaines, les plaintes se sont abattues sur\u00a0<strong>Ikea<\/strong>\u00a0en Belgique, tant sur la qualit\u00e9 des services que sur la disponibilit\u00e9 du service client. Le g\u00e9ant du mobilier est conscient des probl\u00e8mes et souhaiter am\u00e9liorer son service rapidement.<\/span><\/p>\n<p><!--break--><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"background-color:white\">\u00ab\u00a0Une heure et demie d\u2019attente\u00a0\u00bb<\/span><\/h2>\n<p><span style=\"background-color:white\">Une attente interminable pour joindre le service client par t\u00e9l\u00e9phone, des commandes qui arrivent en retard ou des commandes erron\u00e9es, voici les plaintes les plus fr\u00e9quentes concernant Ikea en Belgique.\u00a0<a href=\"https:\/\/www.vrt.be\/vrtnws\/nl\/2021\/02\/17\/grote-problemen-bij-ikea-21-uur-een-wachtmuziekje-bij-de-klant\/\" target=\"_blank\" rel=\"noopener\">L&rsquo;\u00e9mission de Radio 2 \u00ab\u00a0De inspecteur\u00a0\u00bb<\/a>\u00a0en a rajout\u00e9 une couche hier, apr\u00e8s avoir \u00e9t\u00e9 inond\u00e9e ces derni\u00e8res semaines de messages d\u2019auditeurs insatisfaits de la cha\u00eene de mobilier.<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<p><span style=\"background-color:white\">Le fil rouge de l\u2019ensemble des plaintes est le manque de disponibilit\u00e9 du service client. C&rsquo;est ce qui ressort notamment du t\u00e9moignage de l&rsquo;auditeur Stefan Gladines. \u00ab\u00a0J&rsquo;ai d\u00fb attendre plus d&rsquo;une heure et demie. J&rsquo;ai \u00e9galement essay\u00e9 par e-mail, sans succ\u00e8s.\u00a0\u00bb Selon lui, la boutique en ligne a de nombreux d\u00e9fauts. \u00ab\u00a0Le webshop n\u2019est pas fiable. Vous passez une commande pour des articles qui sont en stock, pour finalement apprendre qu&rsquo;ils ne le sont pas. Vous ne pouvez donc pas savoir si votre produit est encore livrable.\u00a0\u00bb<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<h2><span style=\"background-color:white\">Am\u00e9liorer le service<\/span><\/h2>\n<p><span style=\"background-color:white\">La porte-parole d&rsquo;Ikea, Colombine Nicolay, reconnait l\u2019existence des probl\u00e8mes : \u00ab\u00a0Nous savons que beaucoup de clients ont du mal \u00e0 nous joindre.\u00a0\u00bb Selon elle, la forte pression sur le service client et le nombre important de commandes en ligne sont \u00e0 l&rsquo;origine des difficult\u00e9s.<\/span><\/p>\n<p><span style=\"background-color:white\">\u00a0<\/span><\/p>\n<p><span style=\"background-color:white\">Le d\u00e9taillant a d\u00e9j\u00e0 pris certaines mesures pour am\u00e9liorer le service :\u00a0\u00ab\u00a0Des employ\u00e9s en magasin ont rejoint le service client afin de pouvoir r\u00e9pondre \u00e0 plus de lignes t\u00e9l\u00e9phoniques. D&rsquo;autre part, nous essayons d&rsquo;atteindre les clients par un maximum de canaux possible.\u00a0\u00bb D\u00e9sormais, les clients peuvent \u00e9galement joindre le service client par chat. Le g\u00e9ant du mobilier a \u00e9galement publi\u00e9 une longue liste de \u00ab\u00a0questions fr\u00e9quentes \u00bb sur son site web.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ces derni\u00e8res semaines, les plaintes se sont abattues sur\u00a0Ikea\u00a0en Belgique, tant sur la qualit\u00e9 des services que sur la disponibilit\u00e9 du service client. Le g\u00e9ant du mobilier est conscient des probl\u00e8mes et souhaiter am\u00e9liorer son service rapidement. \u00a0 \u00ab\u00a0Une heure et demie d\u2019attente\u00a0\u00bb Une attente interminable pour joindre le service client par t\u00e9l\u00e9phone, des commandes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":46705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[29],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-46708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maison-deco"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le service client d&#039;Ikea presque indisponible - 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