{"id":61015,"date":"2022-08-12T12:10:41","date_gmt":"2022-08-12T10:10:41","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=61015"},"modified":"2022-08-12T12:10:43","modified_gmt":"2022-08-12T10:10:43","slug":"juge-il-nest-pas-clair-que-commander-oblige-a-payer","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/juge-il-nest-pas-clair-que-commander-oblige-a-payer\/","title":{"rendered":"Juge : \u00ab\u00a0Il n’est pas clair que commander oblige \u00e0 payer\u00a0\u00bb"},"content":{"rendered":"\n

Un bouton de commande ne suffit-il pas pour faire comprendre aux clients qu’ils doivent payer ? Un juge d’Amsterdam a d\u00e9cid\u00e9 que ce n’\u00e9tait pas le cas, dans un litige entre Bol.com<\/strong> et un consommateur. Cet arr\u00eat est une nouvelle remarquable pour de nombreuses boutiques en ligne.<\/p>\n\n\n\n

Quand une commande est-elle finale ?<\/h2>\n\n\n\n

Un client de Bol.com ne doit pas payer sa facture impay\u00e9e de 200 euros, apr\u00e8s l’intervention du tribunal d’arrondissement d’Amsterdam. La boutique en ligne a poursuivi le consommateur en justice parce qu’il refusait de payer la commande, mais le r\u00e9sultat s’est av\u00e9r\u00e9 diff\u00e9rent de celui escompt\u00e9.<\/p>\n\n\n\n

Lorsque le consommateur cliquait sur \u00ab terminer la commande \u00bb, il n’\u00e9tait pas clair qu’une commande avait d\u00e9j\u00e0 \u00e9t\u00e9 pass\u00e9e et que le client devait maintenant payer, a d\u00e9clar\u00e9 le d\u00e9fenseur. Bien que le client n’ait pas pay\u00e9 lors de l’\u00e9cran suivant et qu’aucun article n’ait \u00e9t\u00e9 livr\u00e9, Bol.com, en revanche, consid\u00e9rait qu’il existait d\u00e9j\u00e0 un contrat de vente – et donc une dette impay\u00e9e.<\/p>\n\n\n\n

En effet, normalement, le raisonnement de Bol.com est correcte en termes juridiques : d\u00e8s que l\u2019on appuie sur le bouton de commande, un contrat contraignant est form\u00e9. \u00c0 partir de ce moment, l’acheteur et le commer\u00e7ant sont tous deux tenus d’ex\u00e9cuter ce contrat : le consommateur de payer, le commer\u00e7ant de livrer les produits. Mais le tribunal d’Amsterdam signale maintenant une exception importante.<\/p>\n\n\n\n

Commander et payer, et non \u00ab finaliser \u00bb<\/h2>\n\n\n\n

Le tribunal a maintenant d\u00e9clar\u00e9 le contrat de vente nul et non avenu, rapporte le journal AD. Selon le tribunal, le bouton de commande ne r\u00e9pondait pas aux exigences l\u00e9gales : il n’\u00e9tait en effet pas suffisamment clair que le bouton avec \u00ab\u00a0terminer la commande\u00a0\u00bb signifiait que les consommateurs contractaient effectivement une obligation de paiement.<\/p>\n\n\n\n

Bien que Bol.com ne partage pas cet avis \u2013 \u00ab \u00e0 notre avis, c’est suffisamment clair (…), \u00e9tant donn\u00e9 \u00e9galement que cela fonctionne bien pour la quasi-totalit\u00e9 de nos 13 millions de clients \u00bb – la boutique en ligne a maintenant modifi\u00e9 le message sur son bouton de commande en \u00ab commander et payer \u00bb. Ainsi, on peut esp\u00e9rer qu’il n’y aura plus de confusion possible.<\/p>\n\n\n\n

\u00ab Bien lisible et sans ambigu\u00eft\u00e9 \u00bb<\/h2>\n\n\n\n

Le tribunal d’Amsterdam se serait fond\u00e9 sur un arr\u00eat ant\u00e9rieur de la Cour europ\u00e9enne. En avril, la Cour a d\u00fb se prononcer sur le cas allemand d’un client qui refusait de payer Booking.com<\/strong> apr\u00e8s une r\u00e9servation d’h\u00f4tel \u00ab\u00a0non intentionnelle\u00a0\u00bb. L\u00e0 aussi, la Cour europ\u00e9enne a d\u00e9clar\u00e9 que le bouton de commande n’\u00e9tait pas suffisamment clair : l’obligation de paiement doit \u00eatre indiqu\u00e9e \u00ab\u00a0de mani\u00e8re lisible et non ambigu\u00eb\u00a0\u00bb.<\/p>\n\n\n\n

Les jugements pourraient cr\u00e9er un pr\u00e9c\u00e9dent important et l’affaire pourrait servir d’avertissement pour d’autres boutiques en ligne. Ils ont int\u00e9r\u00eat \u00e0 s’assurer que leur bouton de commande est clair comme de l’eau de roche, sinon les consommateurs risquent de ne pas payer leur facture. Pour les consommateurs aussi, c’est une sage le\u00e7on : ils ont int\u00e9r\u00eat \u00e0 ne pas cliquer sans r\u00e9fl\u00e9chir sur le bouton de commande, car ils sont alors en principe oblig\u00e9s d’acheter.<\/p>\n","protected":false},"excerpt":{"rendered":"

Un bouton de commande ne suffit-il pas pour faire comprendre aux clients qu’ils doivent payer ? Un juge d’Amsterdam a d\u00e9cid\u00e9 que ce n’\u00e9tait pas le cas.<\/p>\n","protected":false},"author":5,"featured_media":60983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[390],"topic":[198,710,756],"region":[524],"class_list":["post-61015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","company-bol-com","topic-e-commerce","topic-legislation","topic-litige","region-pays-bas"],"acf":[],"yoast_head":"\nJuge : \u00ab\u00a0Il n'est pas clair que commander oblige \u00e0 payer\u00a0\u00bb - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Un bouton de commande ne suffit-il pas pour faire comprendre aux clients qu'ils doivent payer ? 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