{"id":68510,"date":"2022-12-07T20:11:23","date_gmt":"2022-12-07T19:11:23","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=68510"},"modified":"2022-12-08T15:53:01","modified_gmt":"2022-12-08T14:53:01","slug":"orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/","title":{"rendered":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente"},"content":{"rendered":"\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68500\" data-id=\"68500\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68502\" data-id=\"68502\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68504\" data-id=\"68504\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68506\" data-id=\"68506\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68508\" data-id=\"68508\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p><em>(publireportage)<\/em> Orange Belgique, un des acteurs les plus importants sur le march\u00e9 des t\u00e9l\u00e9communications, valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e. Le tout nouveau magasin phare de la rue Neuve \u00e0 Bruxelles met \u00e9galement en avant plusieurs outils num\u00e9riques pour un meilleur service client, une meilleure exp\u00e9rience client et une politique \u00e9nerg\u00e9tique durable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Points de contact num\u00e9riques<\/h2>\n\n\n\n<p>L\u2019\u00e9l\u00e9ment du nouveau magasin phare qui attire sans nul doute le regard est le mur LED de 2 m sur 3 qui illumine la rue et renforce l\u2019exp\u00e9rience de marque d\u2019Orange. Cependant, Orange utilise \u00e9galement la technologie de mani\u00e8re intelligente \u00e0 l\u2019int\u00e9rieur de la boutique.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Orange zet in op digitale innovatie | DOBIT solutions\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/LhqBlHD2nIc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>D\u00e8s votre entr\u00e9e dans le magasin, vous pourrez disposer d\u2019un ticket avec un num\u00e9ro via un kiosque. Ce syst\u00e8me de tickets est reli\u00e9 \u00e0 un grand \u00e9cran d\u2019affichage dynamique du magasin. Pendant que vous attendez, vous pouvez aller vous asseoir dans la confortable salle d\u2019attente ou bien vous promener dans le magasin. D\u00e9couvrez par exemple des gadgets amusants mis en avant dans le \u00ab Home-corner \u00bb, trouvez de l\u2019inspiration pour certaines marques avec le \u00ab Brand Displays \u00bb et informez-vous davantage sur les produits et les abonnements avec le \u00ab Virtual Shelf \u00bb. En bref : Orange n\u2019a laiss\u00e9 aucun point de contact au hasard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"324\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange-1024x324.png\" alt=\"\" class=\"wp-image-68511\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange-1024x324.png 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange-300x95.png 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange-768x243.png 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange-1536x486.png 1536w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_FR_LucWilna_DOBIT_Orange.png 1758w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Flexibilit\u00e9 et vision \u00e0 long terme<\/h2>\n\n\n\n<p>Chaque innovation est induite par la&nbsp;<strong>plateforme DXP<\/strong>. \u00ab Cette plateforme centrale regroupe les diff\u00e9rentes applications et collecte toutes les donn\u00e9es. Prenons par exemple les donn\u00e9es collect\u00e9es par le \u00ab Virtual Shelf \u00bb (sur quels produits les clients s\u2019informent) ou le nombre de visiteurs calcul\u00e9 par des capteurs intelligents \u00bb, explique Bavo Bruers, Operations Manager chez DOBIT. \u00ab En&nbsp;<strong>regroupant toutes les donn\u00e9es sur une seule plateforme<\/strong>, Orange obtient&nbsp;<strong>un aper\u00e7u du comportement des clients<\/strong>&nbsp;et cela permet \u00e9galement de rendre l\u2019affichage dynamique bas\u00e9 sur les donn\u00e9es possible \u00e0 terme. \u00bb<\/p>\n\n\n\n<p>De plus,&nbsp;<strong>une gestion attentive du r\u00e9seau de magasins<\/strong>&nbsp;est essentielle pour Orange. \u00ab Nous \u00e9vitons la consommation d\u2019\u00e9nergie inutile en faisant fonctionner les \u00e9crans du magasin uniquement pendant les heures d\u2019ouverture. Cela peut \u00eatre contr\u00f4l\u00e9 \u00e0 distance pour chaque magasin, ce qui permet d\u2019aligner parfaitement les heures de fonctionnement sur les heures d\u2019ouverture du magasin concern\u00e9. \u00bb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un monitoring proactif<\/h2>\n\n\n\n<p>Avec quelque 115 magasins et plus de 1 200 \u00e9crans, il est essentiel de disposer d\u2019un mod\u00e8le de service et d\u2019assistance r\u00e9fl\u00e9chi. \u00ab Afin d\u2019avoir une bonne vue d\u2019ensemble du r\u00e9seau, nous avons investi dans des \u201cpower plugs\u201d pour chaque magasin \u00bb, pr\u00e9cise Jan Verheyen, Service Delivery Manager chez DOBIT. \u00ab Ainsi,&nbsp;<strong>nous avons un aper\u00e7u en temps r\u00e9el du fonctionnement de nos \u00e9crans&nbsp;<\/strong>et nous pouvons intervenir de mani\u00e8re&nbsp;<strong>proactive<\/strong>.<\/p>\n\n\n\n<p>\u00ab Si nous remarquons qu\u2019un \u00e9cran est hors ligne, nous essayons d\u2019abord de r\u00e9soudre ce probl\u00e8me \u00e0 distance. Si ce n\u2019est pas possible, nous pr\u00e9voyons alors une intervention sur place. Cet investissement dans les \u201cpower plugs\u201d nous a permis de r\u00e9duire le nombre d\u2019interventions sur place de 40 % \u00e0 moins de 10 % et de garantir un fonctionnement des \u00e9crans \u00e0 pas moins de 99,8 % du temps. \u00bb<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Plus d\u2019informations?<\/h2>\n\n\n\n<p>Curieux de conna\u00eetre les possibilit\u00e9s pour votre magasin ? Nous sommes heureux de vous aider. Contactez-nous \u00e0 l\u2019adresse&nbsp;<a href=\"mailto:info@dobit.com\">info@dobit.com<\/a>&nbsp;ou jetez un coup d\u2019\u0153il \u00e0 notre site Web&nbsp;<a href=\"https:\/\/solutions.dobit.com\/fr\/realisations?utm_source=Nieuwsbrief&amp;utm_medium=Advertorial_Orange_FR&amp;utm_id=RetailDetail\">solutions.dobit.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orange Belgique, un des acteurs les plus importants sur le march\u00e9 des t\u00e9l\u00e9communications, valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e. Le tout nouveau magasin phare de la rue Neuve \u00e0 Bruxelles met \u00e9galement en avant plusieurs outils num\u00e9riques pour un meilleur service client, une meilleure exp\u00e9rience client et une politique \u00e9nerg\u00e9tique durable.<\/p>\n","protected":false},"author":3,"featured_media":68500,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-gallery.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[23],"tags":[],"people":[],"extra":[],"company":[384,1034],"topic":[340,462],"region":[413],"class_list":["post-68510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-electro","company-dobit","company-orange","topic-concept-de-magasin","topic-innovation","region-bruxelles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/\" \/>\n<meta property=\"og:site_name\" content=\"RetailDetail BE\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-07T19:11:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-08T14:53:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Stefan Van Rompaey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stefan Van Rompaey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/\"},\"author\":{\"name\":\"Stefan Van Rompaey\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/person\\\/51aec6069c4416aa2f68b2e4ff3455df\"},\"headline\":\"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente\",\"datePublished\":\"2022-12-07T19:11:23+00:00\",\"dateModified\":\"2022-12-08T14:53:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/\"},\"wordCount\":613,\"publisher\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Orange_web8.jpg\",\"articleSection\":[\"Electro\"],\"inLanguage\":\"fr-FR\",\"copyrightYear\":\"2022\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/\",\"name\":\"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Orange_web8.jpg\",\"datePublished\":\"2022-12-07T19:11:23+00:00\",\"dateModified\":\"2022-12-08T14:53:01+00:00\",\"description\":\"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Orange_web8.jpg\",\"contentUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/Orange_web8.jpg\",\"width\":1200,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/electro\\\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/\",\"name\":\"RetailDetail BE\",\"description\":\"News\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\",\"name\":\"RetailDetail BE\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/logo.svg\",\"width\":131,\"height\":70,\"caption\":\"RetailDetail BE\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/person\\\/51aec6069c4416aa2f68b2e4ff3455df\",\"name\":\"Stefan Van Rompaey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"caption\":\"Stefan Van Rompaey\"},\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/author\\\/stefanvanrompaey\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE","description":"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/","og_locale":"fr_FR","og_type":"article","og_title":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE","og_description":"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.","og_url":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/","og_site_name":"RetailDetail BE","article_published_time":"2022-12-07T19:11:23+00:00","article_modified_time":"2022-12-08T14:53:01+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","type":"image\/jpeg"}],"author":"Stefan Van Rompaey","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Stefan Van Rompaey","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#article","isPartOf":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/"},"author":{"name":"Stefan Van Rompaey","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/person\/51aec6069c4416aa2f68b2e4ff3455df"},"headline":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente","datePublished":"2022-12-07T19:11:23+00:00","dateModified":"2022-12-08T14:53:01+00:00","mainEntityOfPage":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/"},"wordCount":613,"publisher":{"@id":"https:\/\/www.retaildetail.be\/nl\/#organization"},"image":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","articleSection":["Electro"],"inLanguage":"fr-FR","copyrightYear":"2022","copyrightHolder":{"@id":"https:\/\/www.retaildetail.be\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/","url":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/","name":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente - RetailDetail BE","isPartOf":{"@id":"https:\/\/www.retaildetail.be\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#primaryimage"},"image":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#primaryimage"},"thumbnailUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","datePublished":"2022-12-07T19:11:23+00:00","dateModified":"2022-12-08T14:53:01+00:00","description":"Orange Belgique valorise l\u2019innovation num\u00e9rique et d\u00e9ploie la technologie l\u00e0 o\u00f9 elle s\u2019av\u00e8re \u00eatre une valeur ajout\u00e9e.","breadcrumb":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#primaryimage","url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","contentUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","width":1200,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/orange-mise-sur-linnovation-durable-un-meilleur-service-et-une-meilleure-experience-client-grace-a-une-technologie-intelligente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.retaildetail.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Orange mise sur l\u2019innovation durable: un meilleur service et une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 une technologie intelligente"}]},{"@type":"WebSite","@id":"https:\/\/www.retaildetail.be\/nl\/#website","url":"https:\/\/www.retaildetail.be\/nl\/","name":"RetailDetail BE","description":"News","publisher":{"@id":"https:\/\/www.retaildetail.be\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.retaildetail.be\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.retaildetail.be\/nl\/#organization","name":"RetailDetail BE","url":"https:\/\/www.retaildetail.be\/nl\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/04\/logo.svg","contentUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/04\/logo.svg","width":131,"height":70,"caption":"RetailDetail BE"},"image":{"@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/person\/51aec6069c4416aa2f68b2e4ff3455df","name":"Stefan Van Rompaey","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","caption":"Stefan Van Rompaey"},"url":"https:\/\/www.retaildetail.be\/fr\/author\/stefanvanrompaey\/"}]}},"jetpack_featured_media_url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/68510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/comments?post=68510"}],"version-history":[{"count":4,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/68510\/revisions"}],"predecessor-version":[{"id":68587,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/68510\/revisions\/68587"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/media\/68500"}],"wp:attachment":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/media?parent=68510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/categories?post=68510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/tags?post=68510"},{"taxonomy":"people","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/people?post=68510"},{"taxonomy":"extra","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/extra?post=68510"},{"taxonomy":"company","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/company?post=68510"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/topic?post=68510"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/region?post=68510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}