{"id":7353,"date":"2014-11-05T11:37:22","date_gmt":"2014-11-05T11:37:22","guid":{"rendered":"https:\/\/www.retaildetail.be\/bricolage-jardin\/un-robot-vient-en-aide-aux-clients-dune-enseigne-de-bricolage-americaine\/"},"modified":"2014-11-05T11:37:22","modified_gmt":"2014-11-05T11:37:22","slug":"un-robot-vient-en-aide-aux-clients-dune-enseigne-de-bricolage-americaine","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/bricolage-jardin\/un-robot-vient-en-aide-aux-clients-dune-enseigne-de-bricolage-americaine\/","title":{"rendered":"Un robot vient en aide aux clients d\u2019une enseigne de bricolage am\u00e9ricaine"},"content":{"rendered":"<h2>\u00ab Robot service retail autonome \u00bb<\/h2>\n<p>\u00ab Via des prototypes de science-fiction nous avons recherch\u00e9 des solutions afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience en magasin, par exemple en aidant le client \u00e0 trouver ais\u00e9ment le produit de son choix ou en lui fournissant rapidement les renseignements dont il a besoin \u00bb, explique Kyle Nel, directeur de <strong>Lowe<\/strong>\u2019s Innovation Labs, qui en collaboration avec SU Labs a d\u00e9velopp\u00e9 \u00ab <a href=\"http:\/\/media.lowes.com\/pr\/2014\/10\/28\/the-future-of-shopping-has-arrived-and-its-name-is-oshbot\/\" target=\"_blank\" rel=\"noopener\">le <\/a><a href=\"http:\/\/media.lowes.com\/pr\/2014\/10\/28\/the-future-of-shopping-has-arrived-and-its-name-is-oshbot\/\" target=\"_blank\" rel=\"noopener\">robot <\/a><a href=\"http:\/\/media.lowes.com\/pr\/2014\/10\/28\/the-future-of-shopping-has-arrived-and-its-name-is-oshbot\/\" target=\"_blank\" rel=\"noopener\">service <\/a><a href=\"http:\/\/media.lowes.com\/pr\/2014\/10\/28\/the-future-of-shopping-has-arrived-and-its-name-is-oshbot\/\" target=\"_blank\" rel=\"noopener\">retail\u00a0<\/a><a href=\"http:\/\/media.lowes.com\/pr\/2014\/10\/28\/the-future-of-shopping-has-arrived-and-its-name-is-oshbot\/\" target=\"_blank\" rel=\"noopener\">autonome<\/a> \u00bb.<\/p>\n<p>Le but n\u2019est pas que le robot remplace le personnel de magasin, mais qu\u2019il les lib\u00e8re de certaines t\u00e2ches, faciles \u00e0 automatiser, comme par exemple v\u00e9rifier \u00e0 la demande du client si un produit est encore disponible\u00a0 ou encore lui indiquer dans quel rayon se trouve tel ou tel produit. Ce gain de temps permettra aux vendeurs de r\u00e9pondre aux questions plus complexes et de mettre leur expertise au service du client.<\/p>\n<p>Le robot, baptis\u00e9 OSHbot, peut \u00e9galement inventorier en temps r\u00e9el le stock disponible en magasin et \u00e9viter ainsi les ruptures de stocks. D\u2019ici peu OSHbot pourra \u00e9galement dialoguer avec les clients dans diff\u00e9rentes langues et se connecter \u00e0 distance avec des experts dans d\u2019autres magasins de la cha\u00eene pour \u00e9changer des informations de nature plus technique.<\/p>\n<p>Ainsi les robots semblent devenir le nouveau \u2018jouet\u2019 dans l\u2019univers du retail : le semaine derni\u00e8re encore <a href=\"fr\/f-belgique\/bgq-alimentation\/item\/20057-nestle-enrole-des-robots-comme-vendeur-de-machines-a-cafe\" target=\"_blank\" rel=\"noopener\">Nestl\u00e9 annon\u00e7ait la mise en service de 1000 robots<\/a>, comme vendeurs de machines \u00e0 caf\u00e9.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00ab Robot service retail autonome \u00bb \u00ab Via des prototypes de science-fiction nous avons recherch\u00e9 des solutions afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience en magasin, par exemple en aidant le client \u00e0 trouver ais\u00e9ment le produit de son choix ou en lui fournissant rapidement les renseignements dont il a besoin \u00bb, explique Kyle Nel, directeur de Lowe\u2019s Innovation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[26],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-7353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bricolage-jardin"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Un robot vient en aide aux clients d\u2019une enseigne de bricolage am\u00e9ricaine - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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