{"id":78632,"date":"2023-05-26T13:37:23","date_gmt":"2023-05-26T11:37:23","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=78632"},"modified":"2023-05-26T13:38:21","modified_gmt":"2023-05-26T11:38:21","slug":"les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/","title":{"rendered":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb"},"content":{"rendered":"\n

Les employ\u00e9s de magasin sont de plus en plus souvent victimes d’agressions sur le lieu de travail. Des proc\u00e9dures claires et une formation adapt\u00e9e contribuent \u00e0 maintenir la motivation et le dynamisme des employ\u00e9s.<\/p>\n\n\n\n

N’escaladez pas<\/h2>\n\n\n\n

Une forme d’agression n’est pas une autre. Lorsqu’un client est frustr\u00e9 parce que quelque chose n’a pas fonctionn\u00e9 lors d’un achat ou d’une commande, il manifeste parfois une \u00ab agression de frustration \u00bb. En tant que vendeur, vous devez g\u00e9rer cette situation diff\u00e9remment de l’ \u00ab agression instrumentale \u00bb, o\u00f9 le client utilise une agression calcul\u00e9e pour atteindre un objectif. Quelqu’un pense qu’on l’aidera plus rapidement en se mettant en col\u00e8re, par exemple. Certains clients font \u00e9galement preuve d’agressivit\u00e9 en raison d’un probl\u00e8me psychologique ou d’une toxicomanie. <\/p>\n\n\n\n

\u00ab Dans nos formations, nous apprenons aux employ\u00e9s des magasins \u00e0 reconna\u00eetre ces diff\u00e9rents types d’agression et \u00e0 les g\u00e9rer au mieux \u00bb, explique Isabelle Van der Planken, conseill\u00e8re en pr\u00e9vention chez Securex. \u00ab Les employ\u00e9s des magasins ont aujourd’hui le sentiment qu’il y a plus d’agressions, mais aussi que ces agressions deviennent plus personnelles, qu’elles sont dirig\u00e9es contre les employ\u00e9s eux-m\u00eames. Il est donc difficile de r\u00e9agir. Rester calme, c’est tout le message : si vous suivez l’agression, elle va s’intensifier. Si vous restez calme, la situation va se d\u00e9samorcer \u00bb.<\/p>\n\n\n\n

L’importance des proc\u00e9dures<\/h2>\n\n\n\n

Securex ne se contente pas de former les employ\u00e9s des magasins, mais conseille \u00e9galement les employeurs sur leurs politiques. Apr\u00e8s tout, pour que les gens restent motiv\u00e9s, il est important de traiter correctement les probl\u00e8mes d’agression. \u00ab Veillez \u00e0 mettre en place des proc\u00e9dures en cas d’agression, afin que les employ\u00e9s sachent ce qu’il faut faire, qui appeler et ce qu’il faut faire par la suite. Une bonne prise en charge est importante, car l’agression a toujours un impact. \u00bb<\/p>\n\n\n\n

Les employ\u00e9s qui se sentent bien et compris au travail sont plus productifs et motiv\u00e9s, l’absent\u00e9isme diminue. Les d\u00e9taillants doivent savoir que chaque euro qu’ils investissent dans le bien-\u00eatre est rentable.<\/p>\n\n\n\n

Les RH en mode num\u00e9rique<\/h2>\n\n\n\n

Lors du congr\u00e8s RetailDetail HR & People, qui se tiendra le 15 juin \u00e0 Anvers, Isabelle Van der Planken de Securex parlera de la gestion de l’agressivit\u00e9 dans le commerce de d\u00e9tail. Des orateurs d’Aldi, d’Arvesta, de Carrefour, de Holland & Barrett et de ZEB, entre autres, seront \u00e9galement pr\u00e9sents ce jour-l\u00e0.<\/p>\n\n\n\n

Le th\u00e8me ne pourrait \u00eatre plus actuel. Comment se d\u00e9roule la guerre des talents dans le secteur du commerce de d\u00e9tail ? Comment les d\u00e9taillants guident-ils leurs employ\u00e9s dans l’\u00e8re num\u00e9rique ? Comment les d\u00e9taillants maintiennent-ils l’engagement de leurs employ\u00e9s \u00e0 un niveau \u00e9lev\u00e9 en p\u00e9riode de turbulences ? Cette conf\u00e9rence RetailDetail pr\u00e9sente des cas inspirants sur le terrain. A ne pas manquer !<\/p>\n\n\n\n

\n
Cliquez ici pour plus d’informations et des billets<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Les employ\u00e9s de magasin sont de plus en plus souvent victimes d’agressions sur le lieu de travail. Des proc\u00e9dures claires et une formation adapt\u00e9e contribuent \u00e0 maintenir la motivation et le dynamisme des employ\u00e9s. <\/p>\n","protected":false},"author":3,"featured_media":78630,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[649,862],"region":[],"class_list":["post-78632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","topic-ressources-humaines","topic-retaildetail-hr-people-congress"],"acf":[],"yoast_head":"\n\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/\" \/>\n<meta property=\"og:site_name\" content=\"RetailDetail BE\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-26T11:37:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-26T11:38:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Stefan Van Rompaey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stefan Van Rompaey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/\"},\"author\":{\"name\":\"Stefan Van Rompaey\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/person\\\/51aec6069c4416aa2f68b2e4ff3455df\"},\"headline\":\"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb\",\"datePublished\":\"2023-05-26T11:37:23+00:00\",\"dateModified\":\"2023-05-26T11:38:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/\"},\"wordCount\":543,\"publisher\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1216465378.jpg\",\"articleSection\":[\"G\u00e9n\u00e9ral\"],\"inLanguage\":\"fr-FR\",\"copyrightYear\":\"2023\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/\",\"name\":\"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1216465378.jpg\",\"datePublished\":\"2023-05-26T11:37:23+00:00\",\"dateModified\":\"2023-05-26T11:38:21+00:00\",\"description\":\"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1216465378.jpg\",\"contentUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/shutterstock_1216465378.jpg\",\"width\":1000,\"height\":667,\"caption\":\"Shutterstock.com\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/news\\\/general\\\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/\",\"name\":\"RetailDetail BE\",\"description\":\"News\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#organization\",\"name\":\"RetailDetail BE\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.retaildetail.be\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/logo.svg\",\"width\":131,\"height\":70,\"caption\":\"RetailDetail BE\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/person\\\/51aec6069c4416aa2f68b2e4ff3455df\",\"name\":\"Stefan Van Rompaey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g\",\"caption\":\"Stefan Van Rompaey\"},\"url\":\"https:\\\/\\\/www.retaildetail.be\\\/fr\\\/author\\\/stefanvanrompaey\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE","description":"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/","og_locale":"fr_FR","og_type":"article","og_title":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE","og_description":"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.","og_url":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/","og_site_name":"RetailDetail BE","article_published_time":"2023-05-26T11:37:23+00:00","article_modified_time":"2023-05-26T11:38:21+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","type":"image\/jpeg"}],"author":"Stefan Van Rompaey","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Stefan Van Rompaey","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#article","isPartOf":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/"},"author":{"name":"Stefan Van Rompaey","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/person\/51aec6069c4416aa2f68b2e4ff3455df"},"headline":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb","datePublished":"2023-05-26T11:37:23+00:00","dateModified":"2023-05-26T11:38:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/"},"wordCount":543,"publisher":{"@id":"https:\/\/www.retaildetail.be\/nl\/#organization"},"image":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#primaryimage"},"thumbnailUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","articleSection":["G\u00e9n\u00e9ral"],"inLanguage":"fr-FR","copyrightYear":"2023","copyrightHolder":{"@id":"https:\/\/www.retaildetail.be\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/","url":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/","name":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb - RetailDetail BE","isPartOf":{"@id":"https:\/\/www.retaildetail.be\/nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#primaryimage"},"image":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#primaryimage"},"thumbnailUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","datePublished":"2023-05-26T11:37:23+00:00","dateModified":"2023-05-26T11:38:21+00:00","description":"Les employ\u00e9s de magasin sont de plus en plus souvent victimes d'agressions personnelles sur le lieu de travail.","breadcrumb":{"@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#primaryimage","url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","contentUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","width":1000,"height":667,"caption":"Shutterstock.com"},{"@type":"BreadcrumbList","@id":"https:\/\/www.retaildetail.be\/fr\/news\/general\/les-agressions-contre-les-employes-de-magasin-deviennent-plus-personnelles\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.retaildetail.be\/fr\/"},{"@type":"ListItem","position":2,"name":"\u00ab\u00a0Les agressions contre les employ\u00e9s de magasin deviennent plus personnelles\u00a0\u00bb"}]},{"@type":"WebSite","@id":"https:\/\/www.retaildetail.be\/nl\/#website","url":"https:\/\/www.retaildetail.be\/nl\/","name":"RetailDetail BE","description":"News","publisher":{"@id":"https:\/\/www.retaildetail.be\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.retaildetail.be\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.retaildetail.be\/nl\/#organization","name":"RetailDetail BE","url":"https:\/\/www.retaildetail.be\/nl\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/04\/logo.svg","contentUrl":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/04\/logo.svg","width":131,"height":70,"caption":"RetailDetail BE"},"image":{"@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.retaildetail.be\/nl\/#\/schema\/person\/51aec6069c4416aa2f68b2e4ff3455df","name":"Stefan Van Rompaey","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fbbb4a80a0f109888b2a5ab8ae255617499ecde533749b3ab2fa6c23b5d65dac?s=96&d=mm&r=g","caption":"Stefan Van Rompaey"},"url":"https:\/\/www.retaildetail.be\/fr\/author\/stefanvanrompaey\/"}]}},"jetpack_featured_media_url":"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2023\/05\/shutterstock_1216465378.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/78632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/comments?post=78632"}],"version-history":[{"count":2,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/78632\/revisions"}],"predecessor-version":[{"id":78634,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/posts\/78632\/revisions\/78634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/media\/78630"}],"wp:attachment":[{"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/media?parent=78632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/categories?post=78632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/tags?post=78632"},{"taxonomy":"people","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/people?post=78632"},{"taxonomy":"extra","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/extra?post=78632"},{"taxonomy":"company","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/company?post=78632"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/topic?post=78632"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/www.retaildetail.be\/fr\/wp-json\/wp\/v2\/region?post=78632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}