{"id":7926,"date":"2015-01-12T12:31:47","date_gmt":"2015-01-12T12:31:47","guid":{"rendered":"https:\/\/www.retaildetail.be\/m-tail\/coolblue-elargit-son-service-client-avec-whatsapp\/"},"modified":"2015-01-12T12:31:47","modified_gmt":"2015-01-12T12:31:47","slug":"coolblue-elargit-son-service-client-avec-whatsapp","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/m-tail\/coolblue-elargit-son-service-client-avec-whatsapp\/","title":{"rendered":"Coolblue \u00e9largit son service client avec WhatsApp"},"content":{"rendered":"<h2>\u00ab Omnipr\u00e9sents pour nos clients \u00bb<\/h2>\n<p>\u00ab Nous voulons \u00eatre omnipr\u00e9sents pour nos clients \u00bb, explique Pieter Zwart, fondateur et directeur de Coolblue. \u00ab Et nous voulons aider nos clients de la mani\u00e8re qui leur convient le mieux, que ce soit par t\u00e9l\u00e9phone, Facebook, Twitter, YouTube, mail ou dans nos magasins physiques. Avec ses 9,5 millions d\u2019utilisateurs actifs aux Pays-Bas, WhatsApp est une extension logique de notre service client. \u00bb\u00a0 Le syst\u00e8me WhatsApp sera \u00e9galement utilis\u00e9 en Belgique.<\/p>\n<p>Coolblue souhaite utiliser l\u2019application WhatsApp pour des questions simples, pouvant \u00eatre r\u00e9solues par une explication succincte. Ce service de messagerie permet aux clients d\u2019envoyer des photos et vid\u00e9os, afin que leur probl\u00e8me puisse \u00eatre solutionn\u00e9 plus facilement.<\/p>\n<p>Pour l\u2019instant Coolblue teste le syst\u00e8me uniquement pour les questions pos\u00e9es via Facebook ou Twitter. Le client aura alors la possibilit\u00e9 de poursuivre la discussion via WhatsApp.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00ab Omnipr\u00e9sents pour nos clients \u00bb \u00ab Nous voulons \u00eatre omnipr\u00e9sents pour nos clients \u00bb, explique Pieter Zwart, fondateur et directeur de Coolblue. \u00ab Et nous voulons aider nos clients de la mani\u00e8re qui leur convient le mieux, que ce soit par t\u00e9l\u00e9phone, Facebook, Twitter, YouTube, mail ou dans nos magasins physiques. Avec ses 9,5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[34],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-7926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-m-tail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coolblue \u00e9largit son service client avec WhatsApp - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/m-tail\/coolblue-elargit-son-service-client-avec-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coolblue \u00e9largit son service client avec WhatsApp - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"\u00ab Omnipr\u00e9sents pour nos clients \u00bb \u00ab Nous voulons \u00eatre omnipr\u00e9sents pour nos clients \u00bb, explique Pieter Zwart, fondateur et directeur de Coolblue. \u00ab Et nous voulons aider nos clients de la mani\u00e8re qui leur convient le mieux, que ce soit par t\u00e9l\u00e9phone, Facebook, Twitter, YouTube, mail ou dans nos magasins physiques. 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