{"id":89203,"date":"2023-12-11T10:48:33","date_gmt":"2023-12-11T09:48:33","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=89203"},"modified":"2023-12-11T10:48:34","modified_gmt":"2023-12-11T09:48:34","slug":"la-secretaire-detat-alexia-bertrand-ordonne-une-enquete-sur-les-prix-chez-fnac","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/electro\/la-secretaire-detat-alexia-bertrand-ordonne-une-enquete-sur-les-prix-chez-fnac\/","title":{"rendered":"La secr\u00e9taire d&rsquo;\u00c9tat Alexia Bertrand ordonne une enqu\u00eate sur les prix chez Fnac"},"content":{"rendered":"\n<p>Des dizaines de consommateurs se sentent tromp\u00e9s par des informations erron\u00e9es sur les prix chez <strong>Fnac<\/strong> lors du Black Friday. La secr\u00e9taire d&rsquo;Etat \u00e0 la Protection des consommateurs Alexia Bertrand demande au SPF Economie d&rsquo;enqu\u00eater sur cette affaire.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">43 plaintes<\/h2>\n\n\n\n<p>La Fnac est sous le feu des critiques \u00e0 cause d&rsquo;une promotion \u00e0 l&rsquo;occasion du Black Friday. Une enceinte qui co\u00fbte normalement 119 euros \u00e9tait en promotion \u00e0 39 euros, soit une r\u00e9duction de 67 %. Mais les clients qui ont command\u00e9 le produit ont \u00e9t\u00e9 d\u00e9\u00e7us : le d\u00e9taillant a retir\u00e9 la promotion de mani\u00e8re inattendue. Certains clients ont \u00e9t\u00e9 inform\u00e9s de probl\u00e8mes de stock, d&rsquo;autres d&rsquo;erreur humaine. Le d\u00e9taillant a pr\u00e9sent\u00e9 ses excuses en offrant un bon d&rsquo;achat de 10 euros.<\/p>\n\n\n\n<p>Cela n&rsquo;a pas plu aux clients concern\u00e9s : Testachats a regroup\u00e9 43 plaintes. La secr\u00e9taire d&rsquo;\u00c9tat Alexia Bertrand demande maintenant \u00e0 l&rsquo;Inspection \u00e9conomique d&rsquo;ouvrir une enqu\u00eate. \u00ab&nbsp;Si un magasin veut mettre le paquet sur les promotions pour s\u00e9duire les gens, <a href=\"https:\/\/www.hln.be\/geld\/na-alle-prijsblunders-bij-fnac-is-ook-het-geduld-van-staatssecretaris-bertrand-op-we-gaan-dit-onderzoeken~a3b212dd\/\">ces promesses doivent \u00eatre tenues&nbsp;<\/a>\u00bb, a-t-elle d\u00e9clar\u00e9 \u00e0 HLN. L&rsquo;association de consommateurs r\u00e9agit avec satisfaction : \u00ab&nbsp;Nous sommes d&rsquo;autant plus confiants que l&rsquo;Inspection \u00e9conomique prendra la bonne d\u00e9cision, c&rsquo;est-\u00e0-dire que la Fnac devra livrer les enceintes \u00e0 39 euros&nbsp;\u00bb, d\u00e9clare Laura Clays, porte-parole.<\/p>\n\n\n\n<p>La Fnac s&rsquo;est d&rsquo;ailleurs encore tromp\u00e9e la semaine derni\u00e8re, avec un prix dix fois trop bas pour la Playstation 5 de Sony. Dans ce cas, il s&rsquo;agissait clairement d&rsquo;une erreur. Le d\u00e9taillant met actuellement en place de nouvelles mesures d&rsquo;alerte internes afin de r\u00e9agir plus rapidement aux erreurs de prix.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des dizaines de consommateurs se sentent tromp\u00e9s par des informations erron\u00e9es sur les prix chez Fnac lors du Black Friday. La secr\u00e9taire d&rsquo;Etat \u00e0 la Protection des consommateurs Alexia Bertrand demande au SPF Economie d&rsquo;enqu\u00eater sur cette affaire.<\/p>\n","protected":false},"author":3,"featured_media":57465,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[23],"tags":[],"people":[],"extra":[],"company":[511],"topic":[],"region":[],"class_list":["post-89203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-electro","company-fnac"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La secr\u00e9taire d&#039;\u00c9tat Alexia Bertrand ordonne une enqu\u00eate sur les prix chez Fnac - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Des dizaines 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