{"id":904,"date":"2011-10-19T07:14:04","date_gmt":"2011-10-19T07:14:04","guid":{"rendered":"https:\/\/www.retaildetail.be\/general\/hausse-de-65-de-la-criminalite-en-magasin-au-belux\/"},"modified":"2011-10-19T07:14:04","modified_gmt":"2011-10-19T07:14:04","slug":"hausse-de-65-de-la-criminalite-en-magasin-au-belux","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/fr\/news\/general\/hausse-de-65-de-la-criminalite-en-magasin-au-belux\/","title":{"rendered":"Hausse de 6,5% de la criminalit\u00e9 en magasin au BeLux"},"content":{"rendered":"

\"VolLes commer\u00e7ants belges et luxembourgeois, entre juillet 2010 et juin 2011, ont vu augmenter de 6,5%\u00a0 la \u2018d\u00e9marque inconnue\u2019, soit\u00a0 les pertes li\u00e9es aux vols en magasin, aux fraudes par les fournisseurs,\u00a0 aux fraudes commises par le personnel et aux erreurs administratives. C\u2019est la plus forte hausse enregistr\u00e9e depuis le premier rapport Global Retail Theft Barometer<\/em>, publi\u00e9 par Centre for Retail Research<\/strong> il y a 11 ans. En Belgique les enqu\u00eateurs ont interrog\u00e9 2.209 magasins, parmi lesquels 24 grandes cha\u00eenes de retail.<\/p>\n

Pour 915 millions d\u2019euros de \u2018d\u00e9marque inconnue\u2019<\/h2>\n

En Belgique cette \u2018d\u00e9maque inconnue\u2019 s\u2019\u00e9l\u00e8ve \u00e0 1,47% du chiffre d\u2019affaires<\/strong> des d\u00e9taillants. Concr\u00e8tement cela \u00e9quivaut \u00e0 une perte de revenus de 915 millions d\u2019euros. Avec ces chiffres tr\u00e8s \u00e9lev\u00e9s la Belgique et le Luxembourg se situent en sixi\u00e8me position parmi les 26 pays\/r\u00e9gions europ\u00e9ens repris dans l\u2019\u00e9tude. Seuls la Russie, la Turquie, la Tch\u00e9quie, les \u00e9tats baltiques et la Hongrie obtiennent des scores encore plus m\u00e9diocres. Ces chiffres nous placent comme dernier de classe en Europe de l\u2019Ouest.<\/p>\n

\nLa Suisse et l\u2019Autriche se partagent la premi\u00e8re place au classement (avec 1,04% de d\u00e9marque inconnue), suivi par l\u2019Allemagne en troisi\u00e8me position avec seulement 1,20% de pertes de revenus, bien que pour les retailers allemands les dommages encourus aient fortement augment\u00e9 par rapport \u00e0 2010 (7,1%). Les Pays-Bas eux aussi affichent de bons r\u00e9sultats avec 1,30% de d\u00e9marque inconnue, mais rate de justesse le podium europ\u00e9en. Toutefois pour nos voisins du nord les pertes sont en forte hausse (+6,6%). La France avec ses 1,40% de d\u00e9marque inconnue occupe la place m\u00e9diane dans le classement europ\u00e9en.<\/p>\n

\nLa d\u00e9marque inconnue est d\u2019ailleurs une tendance g\u00e9n\u00e9rale de par le monde : en Europe une hausse de 7,8% a \u00e9t\u00e9 enregistr\u00e9e. A l\u2019\u00e9chelle mondiale les pertes ont augment\u00e9 de 6,6%, ce qui correspond au montant astronomique de 88,8 milliards d\u2019euros, soit 1,45% du chiffre d\u2019affaires global des d\u00e9taillants.<\/p>\n

\nAu niveau international l\u2019Inde (2,38%), la Russie (1,74%), le Maroc (1,72%) sont les derniers de classe. Les plus faibles pertes ont \u00e9t\u00e9 enregistr\u00e9es \u00e0 Taiwan (0,91%), \u00e0 Hongkong (0,95%), en Suisse,\u00a0 en Autriche et au Japon (chacun 1,04%).<\/p>\n

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D\u00e9marque
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Evolution <\/span><\/strong><\/p>\n

2010-2011<\/span><\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n

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Niveau mondial<\/span><\/strong><\/span><\/p>\n<\/td>\n

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1,36%<\/span><\/span><\/p>\n<\/td>\n

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1,45%<\/span><\/span><\/p>\n<\/td>\n

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1,29%<\/span><\/span><\/p>\n<\/td>\n

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1,39%<\/span><\/span><\/p>\n<\/td>\n

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+7,8%<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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BeLux<\/span><\/strong><\/span><\/p>\n<\/td>\n

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1,38%<\/span><\/span><\/p>\n<\/td>\n

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1,47%<\/span><\/span><\/p>\n<\/td>\n

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+6,5%<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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1,36%<\/span><\/span><\/p>\n<\/td>\n

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1,40%<\/span><\/span><\/p>\n<\/td>\n

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+2,9%<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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1,12%<\/span><\/span><\/p>\n<\/td>\n

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1,20%<\/span><\/span><\/p>\n<\/td>\n

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+7,1%<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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1,22%<\/span><\/span><\/p>\n<\/td>\n

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1,30%<\/span><\/span><\/p>\n<\/td>\n

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+6,6%<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Les familles belges payent les frais de la criminalit\u00e9 en magasin<\/h2>\n

\nLes frais occasionn\u00e9s par la criminalit\u00e9 en magasin doivent \u00e9videmment \u00eatre pay\u00e9s (soit une compensation des pertes par une hausse des prix de vente). Chacun doit y contribuer, m\u00eame le client honn\u00eate, pr\u00e9cisent les enqu\u00eateurs. Ainsi chaque famille europ\u00e9enne paye les frais de cette criminalit\u00e9, soit un surco\u00fbt de 150 euros sur les achats annuels de chaque foyer. Pour le Belux cette \u2018taxe de la criminalit\u00e9\u2019 s\u2019\u00e9l\u00e8ve \u00e0 219 euros par an.<\/p>\n

\nA noter que certains produits sont davantage convoit\u00e9s par les voleurs. C\u2019est ce que d\u00e9montre la subdivision des chiffres des pertes par cat\u00e9gorie de produits. La d\u00e9marque inconnue est la plus \u00e9lev\u00e9e pour les v\u00eatements et accessoires (1,87%) ; les cosm\u00e9tiques, parfums, produits de soins et de beaut\u00e9 (1,79%) et les accessoires automobiles, quincaillerie, articles de bricolage et mat\u00e9riaux de construction (1,77%). Les plus faibles pertes ont \u00e9t\u00e9 enregistr\u00e9es dans les cat\u00e9gories des alcools forts, vin et bi\u00e8re (0,76% de d\u00e9marque inconnue), les chaussures, les v\u00eatements et articles de sport (0,86%) et les appareils \u00e9lectriques, articles \u00e9lectroniques et ordinateurs (0,97%).<\/p>\n

Le personnel de magasin responsable d\u2019un quart \u00e0 un tiers des vols<\/h2>\n

A l\u2019\u00e9chelle mondiale les vols en magasin par les clients repr\u00e9sentent les plus grosses pertes, soit 43,2%, ce qui \u00e9quivaut \u00e0 un montant de 38,4 milliards d\u2019euros. A titre de comparaison : en 2010 les clients \u00e9taient responsables de 33,8 milliards d\u2019euros de pertes. Ceci correspond \u00e0 une hausse de 13,4% en un an de temps. Mais le personnel de magasin, lui non plus, n\u2019est pas \u00e9tranger \u00e0 cette criminalit\u00e9 : vols, fraude \u00e0 la caisse, r\u00e9ductions non-autoris\u00e9es pour la famille et les amis, repr\u00e9sentent un tiers des pertes \u00e0 l\u2019\u00e9chelle mondiale. Les fraudes par les fournisseurs par contre sont plus rares (5,6%).<\/p>\n

\nEn Europe durant la p\u00e9riode de l\u2019\u00e9tude,\u00a0 quasi 3,3 millions de voleurs ont \u00e9t\u00e9 pris sur le fait, une l\u00e9g\u00e8re baisse par rapport \u00e0 2010. 96% d\u2019entre eux \u00e9tait des clients et dans 4 cas sur 100 il s\u2019agissait du personnel. A titre comparatif : en Am\u00e9rique du Nord 29 % des voleurs attrap\u00e9s sont des membres du personnel. Toutefois ces chiffres europ\u00e9ens ne diminuent pas la gravit\u00e9 des vols commis par le personnel : en moyenne les montants vol\u00e9s par les membres du personnel sont 14 fois plus \u00e9lev\u00e9s que pour les vols par les clients (respectivement 1.381,40 euros par rapport \u00e0 93,85 euros).<\/p>\n

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Vols par les clients<\/span><\/strong><\/span><\/p>\n<\/td>\n

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Vols par le personnel<\/span><\/strong><\/span><\/p>\n<\/td>\n

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17,3%<\/span><\/span><\/p>\n<\/td>\n

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Hausse de la d\u00e9marque inconnue malgr\u00e9 une s\u00e9curisation accrue<\/h2>\n

D\u2019apr\u00e8s l\u2019enqu\u00eate les retailers europ\u00e9ens ont investi seulement 2% de plus en syst\u00e8mes antivol par rapport \u00e0 2010, soit en montant total d\u2019environ 8,4 milliards d\u2019euros. Toutefois en Europa la d\u00e9marque inconnue a augment\u00e9 de 7,8%, suite \u00e0 la crise \u00e9conomique et financi\u00e8re.<\/p>\n

\nAfin d\u2019\u00e9viter les vols, les commer\u00e7ants ont davantage investi dans la formation de leur personnel pour mieux cerner les vols et dissuader d\u2019\u00e9ventuels voleurs. C\u2019est le cas pour 95% des retailers europ\u00e9ens. La deuxi\u00e8me mesure la plus appliqu\u00e9e est l\u2019introduction de hardware et de software en pr\u00e9vention de la criminalit\u00e9 (pour 44% des commer\u00e7ants). En troisi\u00e8me lieu l\u2019intention des commer\u00e7ants de recruter et d\u2019engager davantage de personnel pour \u00e9viter les vols.<\/p>\n

\nLe Global Retail Theft Barometer est publi\u00e9 chaque ann\u00e9e depuis 2001 par le centre de recherche britannique ind\u00e9pendant \u2018Centre for Retail Research\u2019. Actuellement l\u2019\u00e9tude couvre 43 pays de par le monde, dont 26 pays\/r\u00e9gions europ\u00e9ens. Les r\u00e9sultats sont bas\u00e9s sur les r\u00e9ponses de 1.187 retailers, r\u00e9alisant ensemble 7,3 milliards d\u2019euros de chiffre d\u2019affaires.
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– Traduit par Marie-No\u00eb<\/span>lle Masure<\/em><\/p>\n

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Les commer\u00e7ants belges et luxembourgeois, entre juillet 2010 et juin 2011, ont vu augmenter de 6,5%\u00a0 la \u2018d\u00e9marque inconnue\u2019, soit\u00a0 les pertes li\u00e9es aux vols en magasin, aux fraudes par les fournisseurs,\u00a0 aux fraudes commises par le personnel et aux erreurs administratives. C\u2019est la plus forte hausse enregistr\u00e9e depuis le premier rapport Global Retail Theft […]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"acf":[],"yoast_head":"\nHausse de 6,5% de la criminalit\u00e9 en magasin au BeLux - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/fr\/news\/general\/hausse-de-65-de-la-criminalite-en-magasin-au-belux\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hausse de 6,5% de la criminalit\u00e9 en magasin au BeLux - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Les commer\u00e7ants belges et luxembourgeois, entre juillet 2010 et juin 2011, ont vu augmenter de 6,5%\u00a0 la \u2018d\u00e9marque inconnue\u2019, soit\u00a0 les pertes li\u00e9es aux vols en magasin, aux fraudes par les fournisseurs,\u00a0 aux fraudes commises par le personnel et aux erreurs administratives. 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