{"id":103597,"date":"2024-08-14T16:17:00","date_gmt":"2024-08-14T14:17:00","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=103597"},"modified":"2024-08-19T14:59:24","modified_gmt":"2024-08-19T12:59:24","slug":"retourfraude-piekt-wat-kan-je-eraan-doen","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/retourfraude-piekt-wat-kan-je-eraan-doen\/","title":{"rendered":"Retourfraude piekt: wat kan je eraan doen?"},"content":{"rendered":"\n<p>Negen op de tien retailers kreeg de afgelopen twaalf maanden te maken met meer retourfraude. Voor elke honderd euro aan geretourneerde spullen verliezen retailers zo meer dan tien euro. Maar kunnen ze het voorkomen?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Grootste uitdaging in online retail<\/h2>\n\n\n\n<p>Klanten die proberen artikelen terug te sturen die niet in aanmerking komen voor een retourzending (51%) is het meest voorkomende type fraude\/beleidsmisbruik, gevolgd door kwaliteitsgeschillen (45%) en &#8216;wardrobing&#8217; (35%), waarbij een klant een artikel terugstuurt nadat hij het heeft gedragen.<\/p>\n\n\n\n<p>Respondenten geloven dat de belangrijkste reden waarom consumenten aan retourfraude doen het huidige economische klimaat is, waardoor klanten proberen misbruik te maken van het retourbeleid om hun financi\u00eble situatie te verbeteren (55%). Andere factoren zijn de intentie om artikelen slechts tijdelijk te gebruiken (37%) en ontevredenheid over de productkwaliteit (25%).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wat te doen?<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Negen op de tien retailers kreeg de afgelopen twaalf maanden te maken met meer retourfraude. Voor elke honderd euro aan geretourneerde spullen verliezen retailers zo meer dan tien euro. Maar kunnen ze het voorkomen?<\/p>\n","protected":false},"author":5,"featured_media":100384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[407],"people":[],"extra":[43],"company":[],"topic":[198,702],"region":[],"class_list":["post-103597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-algemeen","tag-retours","extra-plus","topic-e-commerce","topic-fraude"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourfraude piekt: wat kan je eraan doen? - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Negen op de tien retailers kreeg de afgelopen 12 maanden te maken met meer retourfraude. 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