{"id":129089,"date":"2025-09-22T11:54:04","date_gmt":"2025-09-22T09:54:04","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=129089"},"modified":"2025-09-22T12:25:18","modified_gmt":"2025-09-22T10:25:18","slug":"krefel-stelt-klanten-gerust-met-dienst-voor-verkoop","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/elektro\/krefel-stelt-klanten-gerust-met-dienst-voor-verkoop\/","title":{"rendered":"Kr\u00ebfel stelt klanten gerust met \u201cdienst voor verkoop\u201d"},"content":{"rendered":"\n

In een opmerkelijke campagne reageert Kr\u00ebfel<\/strong> op recente berichtgeving over enkele winkelsluitingen. De elektroketen wil klanten geruststellen over het naleven van garanties, leveringen en service.<\/p>\n\n\n\n

\u201cKr\u00ebfel blijft er voor je zijn\u201d<\/h2>\n\n\n\n

\u201cStopt Kr\u00ebfel ermee?\u201d: dat is de kop in paginagrote advertenties in de kranten van het afgelopen weekend en in een mailing naar de klanten. \u201cWees gerust, het antwoord is NEE\u201d, zo luidt het vervolg. De retailer reageert hiermee op de berichtgeving van de afgelopen weken en maanden: niet alleen besliste het bedrijf begin dit jaar om vier winkels te sluiten<\/a>, ook verschenen er artikels over rode cijfers en over het aantreden van een nieuwe CEO<\/a>, Vincent Nolf, die elektroketen uit het slop moet halen.<\/p>\n\n\n\n

De advertentie verwijst expliciet naar deze gebeurtenissen: \u201cMisschien heb je onlangs gehoord of gelezen dat we enkele winkels hebben gesloten. Dat kan wat twijfel zaaien. Snappen we volledig. Maar maak je geen zorgen: Kr\u00ebfel blijft er voor je zijn, overal in Belgi\u00eb!\u201d<\/p>\n\n\n\n

Om klanten gerust te stellen, lanceert de retailer nu de \u201cDienst Voor Verkoop\u201d: \u201cEen plek waar we naar je luisteren en gratis, snel en transparant al je vragen beantwoorden. Waarom? Om je gerust te stellen. En je met de hand op het hart te verzekeren dat al onze garanties worden nageleefd. Dat al onze leveringen gewoon doorgaan. En dat onze klantenservice altijd voor je klaarstaat. Al 67 jaar is Kr\u00ebfel er voor jou. Tijdens, na en voortaan ook v\u00f3\u00f3r je aankoop.\u201d<\/p>\n\n\n\n

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In een opmerkelijke campagne reageert Kr\u00ebfel op recente berichtgeving over enkele winkelsluitingen. 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