{"id":14622,"date":"2016-08-29T07:50:51","date_gmt":"2016-08-29T07:50:51","guid":{"rendered":"https:\/\/www.retaildetail.be\/algemeen\/comeos-lance-son-propre-service-de-mediation\/"},"modified":"2016-08-29T07:50:51","modified_gmt":"2016-08-29T07:50:51","slug":"comeos-lance-son-propre-service-de-mediation","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/comeos-lance-son-propre-service-de-mediation\/","title":{"rendered":"Comeos richt eigen ombudsdienst op"},"content":{"rendered":"<p>Handelsfederatie <strong>Comeos <\/strong>lanceert een eigen ombudsdienst, die vanaf volgend jaar zal bemiddelen wanneer een klant niet tevreden is over een product dat hij kocht bij \u00e9\u00e9n van de aangesloten ketens.<\/p>\n<p><!--break--><\/p>\n<h2>Gratis voor klanten<\/h2>\n<p>\u201cDe klanten <a href=\"http:\/\/www.tijd.be\/nieuws\/archief\/Winkelketens_richten_ombuds_dienst_op.9802483-1615.art?ckc=1&amp;ts=1472449760\" target=\"_blank\" rel=\"noopener\">kunnen de dienst helemaal gratis raadplegen<\/a>\u201d, zegt voorzitter Dominique Michel: \u201cHet zijn de winkelketens die de dienst financieren. Ze zullen naargelang van hun grootte een soort abonnementsgeld betalen. Met dat geld kunnen we onafhankelijke advocaten inhuren die kunnen bemiddelen als er een conflict is tussen een klant en een winkelketen.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>Voorlopig doen nog niet alle grote winkelketens mee met de dienst, maar bij Comeos hopen ze bij de start van het project, op 1 januari van volgend jaar, minstens twintig bedrijven overtuigd te hebben om deel te nemen. \u201cIk merk veel interesse en we verwachten dat naargelang het project vordert, meer ketens zich aansluiten\u201d, zegt Michel.<\/p>\n<p>\u00a0<\/p>\n<p>Klanten die gebruik willen maken van de dienst, zullen vanaf volgend jaar terecht kunnen op een website, waar ze ook meer informatie vinden over de rechten van de klant bij een aankoop.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Handelsfederatie Comeos lanceert een eigen ombudsdienst, die vanaf volgend jaar zal bemiddelen wanneer een klant niet tevreden is over een product dat hij kocht bij \u00e9\u00e9n van de aangesloten ketens. Gratis voor klanten \u201cDe klanten kunnen de dienst helemaal gratis raadplegen\u201d, zegt voorzitter Dominique Michel: \u201cHet zijn de winkelketens die de dienst financieren. Ze zullen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-14622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-algemeen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comeos richt eigen ombudsdienst op - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Comeos start vanaf volgend jaar met een eigen ombudsdienst die moet bemiddelen tussen klanten en een aantal grote winkelketens.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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