{"id":154218,"date":"2026-08-26T16:07:33","date_gmt":"2026-08-26T14:07:33","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=154218"},"modified":"2026-08-26T16:07:34","modified_gmt":"2026-08-26T14:07:34","slug":"hornbach-loodst-klanten-recht-naar-het-juiste-schap","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/doe-het-zelf-tuin\/hornbach-loodst-klanten-recht-naar-het-juiste-schap\/","title":{"rendered":"Hornbach loodst klanten recht naar het juiste schap"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Hornbach <\/strong>lanceert voor al zijn Nederlandse bouwmarkten een navigatiefunctie uit in de app. Klanten krijgen op hun smartphone een route naar het gangpad, de stelling en het schap waar een product ligt. De doe-het-zelfketen testte de technologie een jaar lang in Nijmegen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Medewerkers ontlasten<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wie in een grote bouwmarkt op zoek gaat naar \u00e9\u00e9n specifieke schroef, kan daar behoorlijk wat meters voor afleggen. Hornbach wil dat zoekwerk beperken met een nieuwe navigatiefunctie in zijn app. Sinds 26 augustus kunnen klanten die gebruiken in alle achttien Nederlandse vestigingen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Volgens Hornbach moet de functie niet alleen tijd besparen voor klanten, maar ook medewerkers ontlasten. \u201cIn een oogopslag zien ze waar ze moeten zijn en lopen ze rechtstreeks naar het artikel\u201d, zegt Jochem van Breda, manager Processen en Projecten bij Hornbach Nederland. \u201cDirect vinden wat je zoekt bespaart tijd en je hoeft niet meer door gangpaden te zoeken of een medewerker te vragen.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jaar lang getest<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De klant selecteert eerst een artikel in de app en kiest vervolgens voor \u2018route\u2019. Om het vertrekpunt vast te stellen, scant de gebruiker de barcode van een product in de buurt. Daarna toont de app op een plattegrond de looproute.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hornbach testte het systeem het voorbije jaar in zijn vestiging in Nijmegen. Volgens de keten reageerden gebruikers positief en vormde de functie voor sommige klanten zelfs een reden om de app te installeren. \u201cZe waarderen dat ze zelf de controle hebben\u201d, zegt Van Breda. \u201cIn hun eigen tempo navigeren ze door de vestiging zonder hulp te hoeven vragen.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hornbach lanceert voor al zijn Nederlandse bouwmarkten een navigatiefunctie uit in de app. Klanten krijgen op hun smartphone een route naar het gangpad, de stelling en het schap waar een product ligt. De doe-het-zelfketen testte de technologie een jaar lang in Nijmegen.<\/p>\n","protected":false},"author":5,"featured_media":150412,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[16],"tags":[],"people":[],"extra":[],"company":[1719],"topic":[233],"region":[113],"class_list":["post-154218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doe-het-zelf-tuin","company-hornbach","topic-innovatie","region-nederland"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hornbach loodst klanten recht naar het juiste schap - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/nl\/news\/doe-het-zelf-tuin\/hornbach-loodst-klanten-recht-naar-het-juiste-schap\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hornbach loodst klanten recht naar het juiste schap - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Hornbach lanceert voor al zijn Nederlandse bouwmarkten een navigatiefunctie uit in de app. Klanten krijgen op hun smartphone een route naar het gangpad, de stelling en het schap waar een product ligt. 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