{"id":156747,"date":"2026-10-12T09:44:16","date_gmt":"2026-10-12T07:44:16","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=156747"},"modified":"2026-10-12T11:30:21","modified_gmt":"2026-10-12T09:30:21","slug":"groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/food\/groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd\/","title":{"rendered":"Groot cyberincident bij Ahold Delhaize: Albert Heijn, Etos en Gall &amp; Gall lamgelegd"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">(update) Sinds zondag kampt <strong>Ahold Delhaize<\/strong>, het moederbedrijf van onder meer <strong>Albert Heijn<\/strong> en <strong>Delhaize<\/strong>, met wat het een &#8220;grootschalige IT-storing&#8221; noemt. De websites en apps zijn onbereikbaar, online bestellingen kunnen niet worden afgehandeld en in de fysieke winkels zijn de prijzen van vorige week nog zichtbaar op de schappen. Ook bij <strong>Delhaize <\/strong>zijn er achter de schermen storingen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Systemen uit voorzorg uitgeschakeld<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De storing, die door het concern wordt omschreven als een &#8220;IT-incident&#8221; of &#8220;beveiligingsprobleem&#8221;, heeft ertoe geleid dat een reeks systemen uit voorzorg zijn uitgeschakeld. Hierdoor zijn in de Benelux de websites, loyaltysystemen en mobiele applicaties van Albert Heijn, Etos en Gall &amp; Gall tijdelijk niet beschikbaar. Ook de klantenservice is moeilijk bereikbaar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In de VS liggen ook de websites van dochterketens <strong>Stop &amp; Shop<\/strong>, <strong>Food Lion<\/strong>, <strong>Hannaford<\/strong>, <strong>Giant <\/strong>en <strong>The Giant Company<\/strong> plat.\u00a0De website van <strong>Delhaize<\/strong>, <strong>Bol <\/strong>en de Centraal- en Oost-Europese formules draaien wel normaal, maar omdat &#8220;interne IT-systemen preventief uitgeschakeld zijn&#8221;, aldus woordvoerder Roel Dekelver in De Standaard, <a href=\"https:\/\/www.standaard.be\/economie\/albert-heijn-en-delhaize-getroffen-door-it-incident-onlinebezorgingen-bij-albert-heijn-stopgezet\/35145140.html\">voelen ook die enseignes de gevolgen<\/a>. Zo is bij Delhaize de klantendienst onbereikbaar en kunnen de winkels momenteel geen bestellingen doorgeven.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Impact op de hele retailketen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Een van de meest opvallende gevolgen is dat klanten hun online bestelde boodschappen niet kunnen laten bezorgen of afhalen. In de fysieke winkels blijven de kassasystemen en bonusaanbiedingen wel functioneren, maar klanten wordt gevraagd alert te zijn: de elektronische prijskaartjes tonen nog de actieprijzen van vorige week. Albert Heijn benadrukt dat klanten niet te veel zullen betalen en dat eventuele prijsverschillen later worden gecompenseerd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Onze teams brengen het veiligheidsprobleem in ons netwerk in kaart en dammen het in. Daarom halen we sommige systemen uit de lucht, om ze te beschermen&#8221;, meldt Ahold Delhaize in een persbericht. &#8220;Het beschermen van onze infrastructuur in het belang van onze klanten, medewerkers en partners is een topprioriteit.&#8221; Wat er exact aan de hand is, is onduidelijk, maar de formulering suggereert dat het mogelijk gaat om een cyberaanval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cyberaanvallen komen de laatste maanden bijzonder vaak voor in de retail, met verregaande gevolgen zowel operationeel als voor het klantenvertrouwen. Het is daarom cruciaal om niet alleen te focussen op herstel, maar ook op preventie en digitale weerbaarheid. Op de <strong>RetailDetail Night<\/strong> toont ethische hacker Inti De Ceukeleire precies hoe.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.retaildetail.be\/nl\/retail-events\/retaildetail-night-2026\/\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"200\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2026\/10\/260909-RetailDetail-Night-Program-600x200-1.gif\" alt=\"\" class=\"wp-image-156308\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Sinds zondag kampt Ahold Delhaize, het moederbedrijf van onder meer Albert Heijn, Etos en Gall &#038; Gall, met wat het een &#8220;grootschalige IT-storing&#8221; noemt. De websites en apps zijn onbereikbaar, online bestellingen kunnen niet worden afgehandeld en in de fysieke winkels zijn de prijzen van vorige week nog zichtbaar op de schappen.<\/p>\n","protected":false},"author":5,"featured_media":156748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[18],"tags":[1294],"people":[],"extra":[43],"company":[124,123,1051,981,1287],"topic":[702],"region":[],"class_list":["post-156747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-food","tag-cyberaanval","extra-plus","company-ahold-delhaize","company-albert-heijn","company-etos","company-food-lion","company-gall-gall","topic-fraude"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Groot cyberincident bij Ahold Delhaize: Albert Heijn, Etos en Gall &amp; Gall lamgelegd - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/nl\/news\/food\/groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Groot cyberincident bij Ahold Delhaize: Albert Heijn, Etos en Gall &amp; Gall lamgelegd - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Sinds zondag kampt Ahold Delhaize, het moederbedrijf van onder meer Albert Heijn, Etos en Gall &amp; Gall, met wat het een &quot;grootschalige IT-storing&quot; noemt. De websites en apps zijn onbereikbaar, online bestellingen kunnen niet worden afgehandeld en in de fysieke winkels zijn de prijzen van vorige week nog zichtbaar op de schappen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retaildetail.be\/nl\/news\/food\/groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd\/\" \/>\n<meta property=\"og:site_name\" content=\"RetailDetail BE\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-12T07:44:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-12T09:30:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2026\/10\/f0805c87-3c72-4878-8429-0c5069b9563b.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"736\" \/>\n\t<meta property=\"og:image:height\" content=\"817\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pauline Neerman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pauline Neerman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/news\\\/food\\\/groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/news\\\/food\\\/groot-cyberincident-bij-ahold-delhaize-albert-heijn-etos-en-gall-gall-lamgelegd\\\/\"},\"author\":{\"name\":\"Pauline Neerman\",\"@id\":\"https:\\\/\\\/www.retaildetail.be\\\/nl\\\/#\\\/schema\\\/person\\\/66b54803fa10759039079458ea89e307\"},\"headline\":\"Groot cyberincident bij Ahold Delhaize: Albert Heijn, Etos en Gall &amp; 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