{"id":157839,"date":"2026-10-27T12:28:36","date_gmt":"2026-10-27T11:28:36","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=157839"},"modified":"2026-10-27T12:28:37","modified_gmt":"2026-10-27T11:28:37","slug":"shein-schikt-voor-100-miljoen-dollar-in-amerikaans-klachtenonderzoek","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/mode\/shein-schikt-voor-100-miljoen-dollar-in-amerikaans-klachtenonderzoek\/","title":{"rendered":"Shein schikt voor 100 miljoen dollar in Amerikaans klachtenonderzoek"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Shein <\/strong>betaalt 100 miljoen dollar om een onderzoek van de Amerikaanse Federal Trade Commission af te ronden. Het onderzoek kwam er omwille van  leveringsvertragingen en andere klachten van klanten, maar de ultra-fastfashiongroep zegt een constructieve uitkomst te hebben bereikt, zonder verdere details te geven.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Klachten over leveringen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De schikking komt overeen met 44% van de winst die Shein in het tweede kwartaal boekte. In de documenten voor de beursgang in Hongkong waarschuwde het bedrijf in juli al dat het Amerikaanse onderzoek tot aanzienlijke betalingen kon leiden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tussen januari 2020 en juni 2026 dienden consumenten meer dan 12.000 klachten in over aankopen ter waarde van meer dan 11 miljoen dollar (bijna 10 miljoen euro). Een deel daarvan ging over pakketten die volgens Shein waren geleverd, maar nooit bij de klant aankwamen. Klanten meldden ook dat de klantendienst het probleem niet oploste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Het is niet de eerste keer dat de Amerikaanse FTC optreedt tegen onlineverkopers om leveringen. <strong>Fashion Nova<\/strong> kreeg in 2020 een boete van dollar 9,3 miljoen dollar omdat het bedrijf leveringsbeloften niet nakwam en klanten cadeaubonnen gaf in plaats van terugbetalingen. <strong>Hey Dude<\/strong>, eigendom van <strong>Crocs<\/strong>, moest in 2023 1,95 miljoen dollar betalen omdat het klanten niet informeerde over vertragingen en negatieve reviews onderdrukte.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shein betaalt 100 miljoen dollar om een onderzoek van de Amerikaanse Federal Trade Commission af te ronden. Het onderzoek kwam er omwille van  leveringsvertragingen en andere klachten van klanten, maar de ultra-fastfashiongroep zegt een constructieve uitkomst te hebben bereikt, zonder verdere details te geven.<\/p>\n","protected":false},"author":5,"featured_media":153987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14],"tags":[],"people":[],"extra":[43],"company":[571],"topic":[263,754],"region":[207],"class_list":["post-157839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mode","extra-plus","company-shein","topic-logistiek","topic-rechtszaak","region-verenigde-staten"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shein schikt voor 100 miljoen dollar in Amerikaans klachtenonderzoek - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/nl\/news\/mode\/shein-schikt-voor-100-miljoen-dollar-in-amerikaans-klachtenonderzoek\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shein schikt voor 100 miljoen dollar in Amerikaans klachtenonderzoek - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Shein betaalt 100 miljoen dollar om een onderzoek van de Amerikaanse Federal Trade Commission af te ronden. 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