{"id":18889,"date":"2017-05-10T14:01:18","date_gmt":"2017-05-10T14:01:18","guid":{"rendered":"https:\/\/www.retaildetail.be\/algemeen\/stephan-de-brouwer-est-le-nouveau-president-de-comeos\/"},"modified":"2017-05-10T14:01:18","modified_gmt":"2017-05-10T14:01:18","slug":"stephan-de-brouwer-est-le-nouveau-president-de-comeos","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/stephan-de-brouwer-est-le-nouveau-president-de-comeos\/","title":{"rendered":"Stephan De Brouwer is nieuwe voorzitter Comeos"},"content":{"rendered":"<p>De CEO van <strong>McDonald\u2019s<\/strong>, Stephan De Brouwer, heeft de voorzittershamer van Comeos overgenomen van Carine Kaisergr\u00fcber, die haar mandaat van de voorbije drie jaar be\u00ebindigde. De retailfederatie lanceert bovendien haar Ombudsman voor de Handel.\u00a0<\/p>\n<p><!--break--><\/p>\n<h2>Klant centraal<\/h2>\n<p>De Brouwer zetelt sinds 2016 in de raad van bestuur van Comeos. Zijn focus voor de toekomst van de federatie voor Handel en Diensten is helder: \u201cTijdens mijn voorzitterschap wil ik vooral de klant centraal stellen. Klanten zijn steeds meer geconnecteerd en hebben heel wat verwachtingen en behoeftes waar ze pakweg vijf jaar geleden zelfs niet aan dachten. Het is aan ons om de klant beter te begrijpen zodat we voor ieder van hen de meest relevante service kunnen bieden. Als federatie moeten wij ervoor zorgen dat onze handelaars over alle middelen beschikken om tegemoet te komen aan de noden van de klanten.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>De nieuwe voorzitter wil ook werk maken van de administratieve vereenvoudiging. \u201cVerder wens ik het uitbaten van handelszaken makkelijker te maken door administratieve vereenvoudiging. Handel blijft een van de belangrijkste economische en sociale schakels in ons land.\u201d<\/p>\n<p>\u00a0<\/p>\n<h2>Consumentengeschillen<\/h2>\n<p>Comeos stelde Stephan De Brouwer vanochtend voor op de Commerce Summit. Dat event betekende ook <a href=\"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/%E2%80%9Combudsman-voor-de-handel-zal-klanttevredenheid-verhogen%E2%80%9D\" target=\"_blank\" rel=\"noopener\">het startschot voor een nieuw initiatief<\/a>: de Ombudsman voor de Handel, een online platform waar de consument een duidelijk overzicht krijgt van al zijn rechten bij de aankoop in een winkel of webshop. Het platform zal de consument ook de mogelijkheid bieden een klacht in te dienen als de klant ondanks alle inspanningen van de handelaar, toch niet tevreden is. Meer dan veertig ketens, goed voor ruim 4.000 winkels in Belgi\u00eb, hebben zich al achter het initiatief geschaard.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Vicepremier en Minister van Werk, Economie en Consumenten Kris Peeters reageert tevreden: \u201cZonder enige twijfel is dit de meest omvattende private ombudsdienst voor consumentengeschillen. Ze waakt over een domein waarin jaarlijks 1 miljard transacties met consumenten gebeuren. Met de oprichting van de Ombudsman voor de Handel biedt Comeos een extra instrument aan om de klant op een gemakkelijke, goedkope en onpartijdige manier te helpen bij het oplossen van een consumentengeschil.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>De CEO van McDonald\u2019s, Stephan De Brouwer, heeft de voorzittershamer van Comeos overgenomen van Carine Kaisergr\u00fcber, die haar mandaat van de voorbije drie jaar be\u00ebindigde. De retailfederatie lanceert bovendien haar Ombudsman voor de Handel.\u00a0 Klant centraal De Brouwer zetelt sinds 2016 in de raad van bestuur van Comeos. Zijn focus voor de toekomst van de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-18889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-algemeen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stephan De Brouwer is nieuwe voorzitter Comeos - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"De CEO van McDonald&rsquo;s heeft de voorzittershamer overgenomen van Carine Kaisergr&uuml;ber, die haar mandaat van de voorbije drie jaar be&euml;indigde. 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