{"id":36356,"date":"2019-10-08T12:17:31","date_gmt":"2019-10-08T12:17:31","guid":{"rendered":"https:\/\/www.retaildetail.be\/algemeen\/et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients\/"},"modified":"2019-10-08T12:17:31","modified_gmt":"2019-10-08T12:17:31","slug":"et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/algemeen\/et-de-deux-pour-cetelem-deux-journees-100-dediees-aux-clients\/","title":{"rendered":"En dat is twee voor Cetelem! Twee dagen met 100% focus op de klant"},"content":{"rendered":"<p><em>(publireportage)<\/em> Op 24 september hebben 70 collega\u2019s van al onze afdelingen klanten opgebeld om hen te bedanken voor hun vertrouwen en te vragen over welke punten zij tevreden of juist ontevreden zijn.<\/p>\n<p><!--break--><\/p>\n<p>\u00a0<\/p>\n<p>Het doel van deze aanpak is voor <strong>Cetelem<\/strong> en <strong>AlphaCredit<\/strong>* tweezijdig. Enerzijds de continue optimalisatie van de aangeboden producten en diensten en anderzijds werknemers betrekken bij een transversaal thema dat van cruciaal belang is voor de duurzaamheid van onze activiteiten.<\/p>\n<p>\u00a0<\/p>\n<p>Tijdens de eerste editie van de NPS Day in mei werden meer dan 500 klanten gebeld om hun mening te horen. Deze keer waren het er meer dan 900! Een enorm succes en net zoveel tevreden klanten aan de telefoon.<\/p>\n<p>\u00a0<\/p>\n<p>E\u00e9n ding staat vast: deze dagen zullen een traditie worden bij Cetelem en AlphaCredit. En het ritme wordt daarbij bepaald door \u2018The Sound of C\u2019 voor Customer, Call back, Challenge en Celebration!<\/p>\n<p><em>*firma die Cetelem als commercieel merk heeft. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(publireportage) Op 24 september hebben 70 collega\u2019s van al onze afdelingen klanten opgebeld om hen te bedanken voor hun vertrouwen en te vragen over welke punten zij tevreden of juist ontevreden zijn. \u00a0 Het doel van deze aanpak is voor Cetelem en AlphaCredit* tweezijdig. Enerzijds de continue optimalisatie van de aangeboden producten en diensten en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-36356","post","type-post","status-publish","format-standard","hentry","category-algemeen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>En dat is twee voor Cetelem! 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