{"id":46707,"date":"2021-02-18T09:05:19","date_gmt":"2021-02-18T09:05:19","guid":{"rendered":"https:\/\/www.retaildetail.be\/wonen\/le-service-client-dikea-presque-indisponible\/"},"modified":"2021-02-18T09:05:19","modified_gmt":"2021-02-18T09:05:19","slug":"le-service-client-dikea-presque-indisponible","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/wonen\/le-service-client-dikea-presque-indisponible\/","title":{"rendered":"Klantendienst Ikea nauwelijks bereikbaar"},"content":{"rendered":"

De voorbij weken regende het klachten over Ikea<\/strong>\u00a0in Belgi\u00eb, zowel over de dienstverlening zelf als over de bereikbaarheid van de klantendienst. De meubelgigant is zich bewust van de problemen en wil de service op korte termijn verbeteren.<\/p>\n

<\/p>\n

\u00a0<\/p>\n

“Anderhalf uur wachten”<\/h2>\n

Lange wachttijden bij de telefonische klantendienst en bestellingen die laat of verkeerd toekomen, het zijn in\u00a0Belgi\u00eb momenteel de meest gehoorde klachten over Ikea. Radio 2 programma \u201cDe inspecteur\u201d<\/a> wijdde er gisteren een bijdrage aan, omdat het de voorbije weken overstelpt werd\u00a0door berichten van luisteraars die niet tevreden zijn over de meubelketen.<\/p>\n

\u00a0<\/p>\n

De rode draad doorheen de klachten is de slechte bereikbaarheid van de klantendienst. Dat blijkt onder meer uit de getuigenis van luisteraar Stefan Gladines. “Ik moest meer dan anderhalf uur wachten. Ik probeerde het ook via mail maar daar komt geen antwoord op.” Volgens hem loopt er ook heel wat verkeerd in de webshop. “De webshop is niet betrouwbaar. Je doet een bestelling van artikelen die in voorraad zijn maar dan blijken die toch niet in stock te zijn. Je ziet dus niet of je product nog geleverd kan worden of niet.”<\/p>\n

\u00a0<\/p>\n

Service verbeteren<\/h2>\n

Ikea-woorvoerster Colombine Nicolay geeft toe dat er problemen zijn: “We weten dat er heel wat klanten zijn die moeite hebben om ons te bereiken.\u201d Volgens haar liggen de sterk toegenomen drukte op de klantendienst \u00e9n het grote aantal online bestellingen aan de basis van de moeilijkheden.<\/p>\n

\u00a0<\/p>\n

De retailer heeft intussen al enkele maatregelen genomen om de service te verbeteren:\u00a0“We hebben winkelmedewerkers ingeschakeld op de klantendienst zodat we extra telefoons kunnen beantwoorden. Anderzijds proberen we klanten ook via zoveel mogelijk kanalen te bereiken.” Zo kunnen klanten voortaan ook chatten met de klantendienst. De meubelgigant heeft bovendien een uitgebreide lijst met “veelgestelde vragen”\u00a0gepubliceerd op zijn website.<\/p>\n","protected":false},"excerpt":{"rendered":"

De voorbij weken regende het klachten over Ikea\u00a0in Belgi\u00eb, zowel over de dienstverlening zelf als over de bereikbaarheid van de klantendienst. De meubelgigant is zich bewust van de problemen en wil de service op korte termijn verbeteren. \u00a0 “Anderhalf uur wachten” Lange wachttijden bij de telefonische klantendienst en bestellingen die laat of verkeerd toekomen, het […]<\/p>\n","protected":false},"author":1,"featured_media":46705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-46707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wonen"],"acf":[],"yoast_head":"\nKlantendienst Ikea nauwelijks bereikbaar - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"De voorbij weken regende het klachten over Ikea, zowel over de dienstverlening zelf als over de bereikbaarheid van de klantendienst.\" 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