{"id":68494,"date":"2022-12-07T20:04:58","date_gmt":"2022-12-07T19:04:58","guid":{"rendered":"https:\/\/www.retaildetail.be\/?p=68494"},"modified":"2022-12-08T14:11:34","modified_gmt":"2022-12-08T13:11:34","slug":"orange-zet-in-op-duurzame-innovatie-betere-klantenservice-en-beleving-dankzij-slimme-technologie","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/elektro\/orange-zet-in-op-duurzame-innovatie-betere-klantenservice-en-beleving-dankzij-slimme-technologie\/","title":{"rendered":"Orange zet in op duurzame innovatie: betere klantenservice \u00e9n beleving dankzij slimme technologie"},"content":{"rendered":"\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper-container\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68499\" data-id=\"68499\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web8.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68501\" data-id=\"68501\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68503\" data-id=\"68503\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web16.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68505\" data-id=\"68505\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-68507\" data-id=\"68507\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-1024x683.jpg\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-1024x683.jpg 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-300x200.jpg 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-768x512.jpg 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14-185x122.jpg 185w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Orange_web14.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p>(publireportage) Orange Belgium, \u00e9\u00e9n van de grootste spelers op de telecommarkt, draagt digitale innovatie hoog in het vaandel en zet technologie in daar waar het ook \u00e9cht zijn meerwaarde bewijst. De nieuwste flagship store in de Nieuwstraat in Brussel pakt uit met digitale tools voor een betere klantenservice \u00e9n een duurzaam energiebeleid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Digitale touchpoints<\/h2>\n\n\n\n<p>D\u00e9 eye-catcher van de nieuwe flagship store is ongetwijfeld de&nbsp;LED wall&nbsp;van 2 op 3 meter die het straatbeeld kleurt en de merkbeleving van Orange kracht bij zet. Maar ook in de shop zet Orange&nbsp;technologie slim in.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Orange zet in op digitale innovatie | DOBIT solutions\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/LhqBlHD2nIc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Van zodra je de winkel binnenkomt kan je via een&nbsp;kiosk&nbsp;een volgnummer nemen. Dit&nbsp;ticketing systeem&nbsp;is gekoppeld aan een groot digital signage scherm in de winkel.&nbsp;Tijdens het wachten kan je plaatsnemen in de gezellige wachtzone, maar je kan evengoed zelf op ontdekking gaan. Zo zet de \u2018Home-corner\u2019 leuke gimmicks in de kijker, krijg je bij de \u2018Brand Displays\u2019 inspiratie over specifieke merken en kan je via de \u2018Virtual Shelf\u2019&nbsp;meer informatie opzoeken over producten en abonnementen. Kortom: Orange laat geen enkel touchpoint onbenut.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange-1024x323.png\" alt=\"\" class=\"wp-image-68495\" srcset=\"https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange-1024x323.png 1024w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange-300x95.png 300w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange-768x242.png 768w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange-1536x485.png 1536w, https:\/\/www.retaildetail.be\/wp-content\/uploads\/2022\/12\/Quote_Luc_Wilna_Orange.png 1730w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Flexibiliteit en langetermijnvisie<\/h2>\n\n\n\n<p>Elke innovatie start vanuit het <strong>DXP platform<\/strong>. &#8220;Dit centraal platform bundelt verschillende toepassingen en verzamelt alle data. Denk hierbij aan data verzameld vanuit de \u2018Virtual Shelf\u2019&nbsp; (welke producten zoeken klanten op) of het bezoekersaantal gemeten door slimme sensoren&#8221;, aldus Bavo Bruers, Operations Manager bij DOBIT. &#8220;Door alle data in \u00e9\u00e9n platform te bundelen, krijgt Orange <strong>inzicht<\/strong> in het <strong>gedrag<\/strong> <strong>van<\/strong> <strong>klanten<\/strong> en is ook data-driven digital signage op termijn mogelijk.\u201d<\/p>\n\n\n\n<p>Daarnaast is een <strong>zorgzaam beheer van het winkelnetwerk<\/strong> voor Orange essentieel. &#8220;Onnodig energieverbruik sluiten we uit door de instore schermen enkel tijdens de openingsuren te laten draaien. Dit kan vanop afstand per winkel ingesteld worden, waardoor de branduren perfect afgestemd zijn op de openingsuren van de desbetreffende winkel.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pro-actieve monitoring<\/h2>\n\n\n\n<p>Met zo&#8217;n 115 winkels en meer dan 1200 players, is een doordacht service &amp; support model essentieel. &#8220;Om een goed beeld te krijgen van het hele netwerk investeerden we in &#8216;power plugs&#8217; voor elke winkel&#8221;, aldus Jan Verheyen, Service Delivery Manager bij DOBIT. &#8220;Op deze manier krijgen we real-time inzicht in de uptime van onze schermen \u00e9n is het mogelijk om proactief in te grijpen.&#8221;<\/p>\n\n\n\n<p>&#8220;Indien we zien dat een scherm offline is, proberen we dit eerst vanop afstand op te lossen. Is dit niet mogelijk, dan plannen we een on-site interventie. De investering in de &#8216;power plugs&#8217; zorgde ervoor dat we het aantal onsite interventies konden terugschroeven van 40% naar minder dan 10% \u00e9n dat we een uptime van maar liefst 99,8% kunnen garanderen.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Meer informatie?<\/h2>\n\n\n\n<p>Benieuwd naar de mogelijkheden voor jouw winkel? We helpen je graag verder.<br>Contacteer ons via&nbsp;<a href=\"mailto:info@dobit.com\"><strong>info@dobit.com<\/strong><\/a>&nbsp;neem een kijkje op onze website&nbsp;<strong><u><a href=\"https:\/\/solutions.dobit.com\/nl\/realisaties?utm_source=Nieuwsbrief&amp;utm_medium=Advertorial_Orange&amp;utm_id=RetailDetail\">solutions.dobit.com<\/a><\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orange Belgium, \u00e9\u00e9n van de grootste spelers op de telecommarkt, draagt digitale innovatie hoog in het vaandel en zet technologie in daar waar het ook \u00e9cht zijn meerwaarde bewijst. De nieuwste flagship store in de Nieuwstraat in Brussel pakt uit met digitale tools voor een betere klantenservice \u00e9n een duurzaam energiebeleid.<\/p>\n","protected":false},"author":3,"featured_media":68499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-gallery.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17],"tags":[],"people":[],"extra":[],"company":[384,1034],"topic":[233,264],"region":[178],"class_list":["post-68494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elektro","company-dobit","company-orange","topic-innovatie","topic-winkelconcept","region-brussel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Orange zet in op duurzame innovatie: betere klantenservice \u00e9n beleving dankzij slimme technologie - RetailDetail BE<\/title>\n<meta name=\"description\" content=\"Orange Belgium draagt digitale innovatie hoog in het vaandel en zet technologie in daar waar het ook \u00e9cht zijn meerwaarde bewijst.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/nl\/news\/elektro\/orange-zet-in-op-duurzame-innovatie-betere-klantenservice-en-beleving-dankzij-slimme-technologie\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Orange zet in op duurzame innovatie: betere klantenservice \u00e9n beleving dankzij slimme technologie - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"Orange Belgium draagt digitale innovatie hoog in het vaandel en zet technologie in daar waar het ook \u00e9cht zijn meerwaarde bewijst.\" 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