{"id":7915,"date":"2015-01-12T09:30:47","date_gmt":"2015-01-12T09:30:47","guid":{"rendered":"https:\/\/www.retaildetail.be\/m-tail\/coolblue-aan-de-slag-met-whatsapp\/"},"modified":"2015-01-12T09:30:47","modified_gmt":"2015-01-12T09:30:47","slug":"coolblue-aan-de-slag-met-whatsapp","status":"publish","type":"post","link":"https:\/\/www.retaildetail.be\/nl\/news\/m-tail\/coolblue-aan-de-slag-met-whatsapp\/","title":{"rendered":"Coolblue aan de slag met Whatsapp"},"content":{"rendered":"<h2>&#8220;Zijn waar onze klanten zijn&#8221;<\/h2>\n<p>&#8220;We willen zijn waar onze klanten zijn,&#8221; zegt Pieter Zwart, oprichter en directeur van Coolblue. &#8220;En we willen klanten helpen op de manier die zij het prettigst vinden, of dat nu per telefoon, Facebook, Twitter, YouTube, mail of in onze fysieke winkels is. Whatsapp is daar met 9,5 miljoen actieve gebruikers in Nederland een logische aanvulling op.&#8221; Ook in Belgi\u00eb zal Whatsapp gebruikt worden.<\/p>\n<p>\u00a0<\/p>\n<p>Coolblue wil Whatsapp vooral gebruiken voor kleinere vragen, die met een korte uitleg beantwoord kunnen worden. Het moedigt klanten ook aan om foto&#8217;s of video&#8217;s via de dienst door te sturen, zodat ze nog beter kunnen worden geholpen.<\/p>\n<p>\u00a0<\/p>\n<p>Voorlopig wordt Whatsapp enkel gebruikt voor vragen die binnenkomen via Facebook of Twitter. Klanten krijgen dan de vraag of ze verder willen praten via Whatsapp.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Zijn waar onze klanten zijn&#8221; &#8220;We willen zijn waar onze klanten zijn,&#8221; zegt Pieter Zwart, oprichter en directeur van Coolblue. &#8220;En we willen klanten helpen op de manier die zij het prettigst vinden, of dat nu per telefoon, Facebook, Twitter, YouTube, mail of in onze fysieke winkels is. Whatsapp is daar met 9,5 miljoen actieve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[33],"tags":[],"people":[],"extra":[],"company":[],"topic":[],"region":[],"class_list":["post-7915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-m-tail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coolblue aan de slag met Whatsapp - RetailDetail BE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retaildetail.be\/nl\/news\/m-tail\/coolblue-aan-de-slag-met-whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coolblue aan de slag met Whatsapp - RetailDetail BE\" \/>\n<meta property=\"og:description\" content=\"&#8220;Zijn waar onze klanten zijn&#8221; &#8220;We willen zijn waar onze klanten zijn,&#8221; zegt Pieter Zwart, oprichter en directeur van Coolblue. &#8220;En we willen klanten helpen op de manier die zij het prettigst vinden, of dat nu per telefoon, Facebook, Twitter, YouTube, mail of in onze fysieke winkels is. 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